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Monthly Archives: January 2014

Customer Service Cover Letter Is A Business New Trend

One of the biggest complaints in the customer service industry, is the lack of real people. When a person calls into a company for customer service, they are generally met with pre-recorded text asking them to press number key prompts or say keywords in order to navigate through the menu. While this system is easy, sometimes all one wants to do is talk to a person. With that in mind, why would one used a standard sample customer service cover letter when applying for a job? The correlation between people’s frustration with automated systems and the traditional, boring cover letter are one in the same. The personality of the applicant is no more displayed than that of the computer voice on the other end of the phone.

Being in customer service is all about figuring out a customer’s needs and meeting those needs in the best possible. Applying for a customer service job has the exact same process. An applicant has to assess what a company is looking for, and then write a cover letter which expresses why they are the person to help fill the void or provide benefits to the company. A customer service cover letter has to clearly state to the customer, or hiring manager in this instance, why one is perfect for the job at hand. The point is to demonstrate the skills an employer is looking for instead of just restating the same facts which are laid out in a resume. If one is a charming people person who loves to engage customers and have them walk away smiling, make sure that characteristic is shown in the cover letter. If one has the skills of mediation and problem solving, ensure to include details of that ability.

The key factor is to do the work, and make the commitment, to make the customer service cover letter jump out at the hiring manager. One’s personality should be as clear in the cover letter as their skills in their resume. It can even be a good idea to include personal information in a cover letter. For example, discussing how one became interested in customer service or how they handled one of the more difficult customer service related instances in their career. These types of questions are always asked in a customer service interview, so why not use the anecdotes in the cover letter and kill two birds with one stone?

A cover letter is used to help a hiring manager weed out any candidates which may not take their job seriously. If a hiring manager sees the same old cover letter day in and day out, without any effort put into it all, what is that saying about the people behind the job? The most surefire way to land an interview is to create a cover letter which expressed personality, sense of humor, enthusiasm, and clear communication. Once all those elements are added, donnot forget to come straight our and ask for an interview. Yes, that is correct, ask for an interview.

Asking for an interview shows confidence and determination. It is no longer a thing of consequence. Also, be sure the cover letter includes a follow-up statement. Let the hiring manager know to expect a call later on in the week to ensure one’s application was received. It also demonstrates a positive quality to the employer, that one is a self-starter and is enthused to begin a career in customer service!

Another good tip is to do some research on the company before applying. Find out the name of the hiring manager so that one can address their cover letter directly to this person. A generic dear Sir/Madam is just as boring as any standard cover letter. By taking this extra step, the cover letter is going to stand out even more from the rest and ensure the one is remembered when it comes time for interviews. It will also create a sense of connection with the employer that will make it easier for them to feel comfortable and open up during the hiring process. Everyone wants an enjoyable working environment, and if a cover letter conveys the personality type of a warm, friendly person then that personal already has a rooting team.

Effects of State Law on Your Leave

All covered employers must provide a certain period of leave to eligible employees for family and medical reasons, as per the US Family and Medical Leave Act (FMLA). Apart from this federal ruling, the employees of New Jersey are within the protection of the state specific family related medical leave act as well.

If you have any questions pertaining to the New Jersey Family Leave Act (NJFLA), you need to get in touch with a capable labor lawyer. Here are a few details regarding the act and its legal directives.

Which employers are within the coverage of this act? If your employer has 50 employees (anywhere in the world), it implies that they are within he coverage of this act. Therefore, they must provide all eligible employees with family and medical leave. Governmental agencies and schools are also within coverage.

How do you know whether you are eligible for leave? Entitlement for this leave requires two specific conditions –

First criterion – You are working as an employee, for the particular employer, for a minimum period of 12 months. Second criterion – You must have worked, for the employer, for minimum 1,000 working hours within the preceding 12-month period.

Does NJFLA differ from FMLA in any way? The basic tenet of both legal directives is the same – eligible employees, working for employers within the coverage of these laws, may get a 12-week leave on certain grounds. However, the laws have a few minor differences. Here are the details.

1) While FMLA provides leave for the employee’s own disability, NJFLA provides leave only for -immediate family’ related medical grounds, i.e. the serious illness of a spouse, child or parent, or the birth or adoption of a child.

2) FMLA considers your biological parents (apart from your spouse and children) as -immediate family’. On the other hand, NJFLA considers adoptive parent, resource family parent, stepparent, and parent-in-law and legal guardian within this definition.

3) While FMLA provides the employees with a 12-week leave in the preceding 12-month period, NJFLA provides this in the preceding 24-month period.

If you have any queries regarding the federal or state laws, or which one applies to your specific circumstance, it is necessary for you to find a qualified and experienced New Jersey labor lawyer.

You would also need the advice and representation of a capable labor lawyer if your employer does not grant you this leave, or takes any retaliatory action, which is unlawful, because you take this leave.

Find proficient New Jersey Lawyers working in your area to deal with your case. Provide your information on this site and get to connect with individuals and businesses in search of legal help.

Business Communication

Common Problems (business communication)

Communication plays a big role in an organization between employer and the employee, even though effective business do not guarantee success in a business set up, its absence will surely lead to problems, this can easily lead t crisis in an organization. However various communication barriers do exist, among them are

Individual perception

Cultural Barriers and diversity

Cultural barriers are normally at the source of communication challenge. An organization has to explore historical experiences and ways in which different cultural groups relates to one another is key to open channels for cross-cultural communication in any set-up. Organizations have to become more conscious of cultural differences, and also have to explore cultural similarities, this can assist one communicate with others much more effectively. (Pinker, 1997)

Information flood

The structure of communication follow is a crucial issue in how effective business communication is passed on to an audience. It does not matter if the audience is involving one or hundred, good flow is essential if the communication is to be “heard”. Thus a poor flow of your message or delivery is hence a key barrier to effective communication.

Technological changes

Due to current technological advancements there are several medium in which one can use when communicating, however if a wrong medium is selected the message may not reach the intended audience or the audience my not be able to interpret the message. Thus when considering the medium to use when communicating, it is wise to evaluate the percentage of your target audience who are likely to have access to your selected medium at the time you are passing the message. (Pinker, 1997)

Lack of common understanding

Perception; our own preconceived attitudes affects our capability to listen. We normally listen uncritically to individuals of “high status” and dismiss those of “low status”.

Lack of common spirit

When individuals don’t have a common spirit will interpret a particular communication differently, this a definitely a big barrier to communication

Lack of training or experience

Having inefficient knowledge or experience in communication skills, limits one to communicate effectively whether through talking or listening. This thus is a big barrier to communication.

Common Issues (business communication):

People: individual, groups

Centering on ourselves, instead of other persons can lead to confusion and conflict. Some factors that cause this are ego; superiority and defensiveness also hinder effective communication. (Mehrabian and Morton, 1997)

Culture, perception

Culture, background, and prejudice; we permit our previous experiences to alter the meaning of a message. Our culture, bias and background can only be good if they let us use our previous experiences to comprehend something new, but when they change the message meaning then they hamper communication process. (Mehrabian and Morton, 1997)

Channels, information flow

The channel of communication chosen when communicating is critical in ensuring that communication is effective. When some message requires an oral channel other requires writing. Thus if the wrong channel is chosen it will be a barrier to communication.

Environment, network access

Environmental; consist of physical things which can get in our way of communication such as unusual sights, an attractive person, Bright lights, or other stimulus offers potential distraction. (Pinker, 1997)

Need in business communication within the company

The term “organization communication” is normally applied by organizations to mean the process that is used to facilitate the exchange of information and knowledge of the organization with its internal and external publics or individuals that have a direct relationship with the organization. Organization communication is usually used within the organization’s internal communication by the managements as share information with the employees’ investors, customers and the organization partners. Such sharing of information builds communication channels and enhances it. (Pinker, 1997) As Mehrabian and Morton (1997) points out business communication in an organization is very vital as a tool of passing out information and instructions to employees in any organization.


Mehrabian, A and Morton, W (1997): Decoding of inconsistent communications, Journal of Personality and Social Psychology 6:109-114

Pinker, S (1997): How communication Works. New York: W. W. Norton & Company.

Business Communications Pitfalls to Avoid

Critical to the success of a business analyst, project manager, or even a business and project in general, are good communications skills. While new technology has eliminated many face-to-face interactions, it has also facilitated communications by allowing those in remote locations to speak directly. A solid knowledge of effective communications tactics is as critical as ever when working to achieve business objectives.

This is particularly true for those individuals whose job it is to facilitate business communications in order to effectively complete projects. Business analysts and project managers must be able to both give and elicit information from project sponsors to meet requirements and sponsor expectations.

Yet it is easy for business analysts and project managers to fall into counterproductive communications patterns. Elizabeth Larson, CBAP, PMP, and Richard Larson, CBAP, PMP of Watermark Learning, experts in business analysis and project management training, have outlined the following five common communications mistakes to avoid in order to ensure project success.

Timing When communications break down regarding the timing of a project, important elements can slip through the cracks. Many business analysis and project management professionals feel they are not given adequate time to gather project management requirements.

Conversely, project sponsors often do not have the time to fully explain their requirements and expectations due to other responsibilities and commitments. This timing miscommunication can result in requirement deficits that often account for 25 to 40 percent of a project budget. Avoid the timing pitfall by clearly articulating time concerns from project inception.

Requirements Equal Expectations It is easy for business analysis and project management professionals to take project requirements at face value. However, many project sponsors’ requirements differ from their expectations. Take a consultative approach to communications and asking the proper questions to uncover the true expectations of a project’s outcome.

Poor Questioning When questioning a project sponsor to elicit expectations and fully flush out requirements, improper questioning techniques are often used. Too many open ended questions can unnecessarily complicate a discussion, and focusing on the features rather than usability of a product outcome can throw a discussion off track.

Project managers and business analysts must keep their assumptions out of their questions and maintain a professional attitude in order to effectively question project sponsors.

Technique Repetition The same techniques will not work for every project. Avoid the trap of following what has worked in the past or what is usually done by evaluating the project sponsors and the project itself, and selecting appropriate communications techniques based on that.

Solution Acceptance Avoid just accepting solutions imposed by other business and technical stakeholders. This leads to a failure of meeting important requirements. Keep project expectations and requirements in mind, and work with other stakeholders to find solutions acceptable to all.

By avoiding these five communications mistakes, business analysts and project management professionals can better perform their jobs and ensure project outcomes meet the expectations of sponsors and stakeholders alike.

The professionals at Watermark Learning are committed to providing practical advice for project managers and business analysts and offer a variety of project management and business analysis resources.

Cloud Based Predictive Dialer Software for Customer Growth

Customer Relationship Management (CRM) is a set of solutions that make your business run in a way that you can provide the satisfaction they require, while you have their business operations under control. CRM is working in hand with the predictive dialer software that make your customer service is more efficient and can provide customers involved. The first thing is you must have a vision of growth in its business as it is the key to moving your business to the next level.

There are many people in business who understand the need for innovation and predictive dialer software has the ability to provide not just innovation but organization that make you grow. If you have an agent or fifty agents operating in a call center of your company, will have the ability to perform tasks more efficiently than move accordingly socialize their internal capabilities, multiply through training and then improve your business.

The use of predictive dialing software in many organizations is the result of several years of research and finding real solutions that can match the requirements of the real world. The real world is composed of clients who need good services and learn a lot of information they see online on the Internet or on television, the huge amount of things people learn every day to make them more demanding in all aspects of life.

That’s why predictive dialer software has this capability, but it can transform your organization and make it more efficient and able to new tasks. What kind of jobs cans call center predictive dialer software? I cannot answer this question at this time because I prefer that you think of some ideas on this subject. Can you imagine something that can affect your organization through the use of predictive dialer software? What do you think about the traditional telephone exchanges? The importance of predictive dialer software is that not only provides greater efficiency but also have the ability to reduce the time over 50 %.

As matter as fact, predictive dialing software is now more efficient thanks to the use of Internet and VOIP is a revolution in quality communication services and improve the skills of call center agents. Predictive dialing software is also a good alternative to managers and supervisors to oversee all operations and test the quality of service provided to customers. It is an incredible way to see information about the calls; agents that take more time or less time on calls, agents that provide better responsiveness to customers and agents are not complying with the script that is set by the company. If you are interested in having your own call center can evaluate the most efficient solutions that can give you the ability to migrate to this type of business.

For more information about how Cloud based Auto Dialer, Voice Broadcasting Software, Call Center Software, Predictive Dialer and Hosted IVR may work for your small business, visit the

California Labor Law Lunch Breaks

For most of us, a lunch break during the work day is needed to keep going the rest of the afternoon. However, for some employees, questions arise as to what they are entitled to by law. Federal law does not require that lunch breaks be given to employees but many state laws do mandate such breaks.

Pursuant of the California labor law lunch breaks statute, the general rule for meal periods is that no person may be employed for a work period of more than five hours without a meal period of no less than 30 minutes. If, however the shift is only six hours long, the employee is not entitled to a lunch break. However, the meal period may be waived by mutual consent if a work period of not more than six hours will complete the day’s work.

Unless the employee is completely relieved of duty, the meal period must be considered time worked. Also, if employees must eat on the premises, a suitable place for that purpose must be designated.

According to the California labor law lunch provision, when you are given a meal break, you must be completely relieved of all work related duties and be free to leave your work environment. If you have to answer the phone, watch the store, listen to a presentation, or perform any other work related items, you are not being given a proper meal break and are entitled to additional pay. When you are given a proper meal break and perform absolutely no work related duties during the break and are free to leave your work environment, then the time does not need to be paid for.

You should note that there are very few situations were the job does not actually permit a meal break. For instance, if you are a security guard at a remote location, it would not be realistic to stop guarding for 30 minutes while you take a break. In such as a case, if you had a written agreement, you could work through your meal period.

On the other hand, if you work in a small store and are the only one watching the store, this would likely not qualify. The reason is that you could simply close the store and take your meal break. It should be noted that most jobs where you work with other people who can cover your shift for 30 minutes will never qualify for the “on duty” meal period.

The most common violation of the California labor law lunch provision is having employees eat at their desk while they continue to work. As you are not relieved of all duties, not only are you entitled to be paid for the time you spend working/eating, but you also receive additional compensation in terms of a meal premium. The additional compensation is equal to one hours pay for every day that you miss a meal break.

Another common violation of the California labor law lunch breaks statute occurs when the employee works more than 10 hours in a day. On these days, the employee is entitled to 2 meal breaks — each lasting at least 30 minutes. In addition, the meal periods must be no more than 5 hours apart.

If the employer fails to provide either one of these breaks, you are entitled to an additional hours pay. However, if you don’t get either one, then you still only get the one additional hour of pay, not two hours.

Another common violation by employers is to have the employee take the break at the beginning or end of the shift. For instance, they have the employee just work 7 1/2 hours and then take their lunch break for 30 mins. Rather than return after the 30 mins, they just have the employee go home.

This policy is clearly illegal because the law states that you can not work more than 5 hours without a meal break. Thus, if you work 7 1/2 hours without a break, it does not matter if you could take one before or after you clock out — it is still illegal. Only bona fide meal breaks that occur at least every 5 hours are allowed under the law.

Common Communication Habits to Stop Doing

We spend a lot of time teaching leaders what to do. We don’t spend enough time teaching leaders what to stop. Half the leaders I have met don’t need to learn what to do. They need to learn what to stop.” -Management expert Peter Drucker

Almost everyone keeps a “to-do” list. We often begin the New Year with resolutions to start new regimes to make us healthier, wealthier, and, hopefully, wiser.

What’s needed is a “to-stop” list of bad habits, when it comes to communicating and interacting with our peers, colleagues, direct reports and even family members.

The following list of bad habits is from Marshall Goldsmith’s book, What Got You Here Won’t Get You There. These bad habits can easily be turned into good ones. Which habits are you engaging in, and which would be hardest for you to stop?

Habits That Hold You Back

The most common bad leadership habits aren’t personality flaws. They’re challenges in interpersonal behavior – the egregious annoyances that make the workplace substantially more noxious than necessary. These faults do not occur in isolation; they involve one person interacting with another.

1. Winning too much. The need to win at all costs and in all situations – when it matters and even when it doesn’t, when it’s totally beside the point.

2. Adding too much value. The overwhelming desire to add our two cents to every discussion.

3. Passing judgment. The need to rate others and impose our standards on them.

4. Making destructive comments. The needless sarcasm and cutting remarks that we think make us sound sharp and witty.

5. Starting with “no,” “but” or “however.” The overuse of these negative qualifiers, which secretly convey to everyone, “I’m right. You’re wrong.”

6. Telling the world how smart we are. The need to show people we’re smarter than they think we are.

7. Speaking when angry. Using emotional volatility as a management tool.

8. Negativity (“Let me explain why that won’t work.”). The need to share our negative thoughts, even when we haven’t been asked to do so.

9. Withholding information. The refusal to share information so we can maintain an advantage over others.

10. Failing to give proper recognition. The inability to praise and reward.

People who are successful are often driven to win. High achievers are often intelligent, competitive, and passionate about acquiring information.

Information Compulsion

Study these 10 bad habits, and you’ll see that half are rooted in information compulsion. Most of us have an overwhelming need to tell others something they don’t know, even when it’s not in their best interest.

When we add value, pass judgment, announce that we “already knew that” or explain “why that won’t work,” we are compulsively sharing information.

Likewise, when we fail to give recognition, claim credit we don’t deserve, refuse to apologize or neglect to express our gratitude, we are withholding information. Sharing and withholding information are two sides of the same coin.

How to Break a Bad Habit

Luckily, these bad habits are easy to break. The cure for failing to express gratitude is remembering to say “thank you.” For not apologizing, it’s learning to say, “I’m sorry. I’ll do better next time.” For punishing the messenger, it’s imagining how you would want to be treated under similar circumstances. For not listening, it’s keeping your mouth shut and your ears open.

How to Change

If you recognize yourself on the list of 10 bad habits, you can do something about it. Fortunately, it’s easier to stop doing something than to undergo a major personality transformation.

It can be difficult, however, to let go of firmly ingrained behaviors. One way to facilitate on-the-job change is to ask for help from a select group of peers. Tell your colleagues about one of these habits you’d like to improve. Ask for their help. Ask for feedback.

Communication Interview Questions You Should Never Ignore

When you are applying for the communication job, there are some important communication interview questions you should never ignore. Consider all the essential interview questions to success in the interview. Following are some interview questions regarding communication that enables to judge the candidates skills in communication. Feel free and relax to answer these questions before going for the interview for the post of communication specialist.

Good behavior with excellent communication skills is the key factor to become successful. Hence, the strong communication skill is the main characteristic which a recruiter seeks in a job seeker. If you want to get a good job in this field, you need to polish your both verbal and written communication skills before going for the interview call.

1. Tell us about yourself in detail? They ask this question to check whether you are fluent in speaking English or not?

2. Tell us the most essential presentation, written document or written report that you had to complete. Tell us to sell a product to your work group or colleagues?

3. How would you make sure somebody to know what you are saying? Also tell us the time when you had to offer some very crucial information without anybodys help?

4. Explain us the moment when you had to use your written communication skills instead of verbal skills to proffer some important points.

5. Explain us the moment when you were not able to successfully communicate with the other employees. How was your thrilling work experience?

6. How would you present the services and products to small as well as large group of organization?

7. How would you talk to your senior level employees? Would you feel comfortable or nervous?

8. Can you explain us what is the responsibility of a communication specialist in a business?

9. Do you have any certified training or course in this field?

10. Describe the role of this job in one line only.

11. Explain us the time when you had to offer some very important information.

12. Are you strong in verbal communication skills or written communication skills? Are you motivated about your career?

All you need to prepare for these interview questions with full attention and open mind. Try to give an example of your skills and talents. These interview questions are asked to check whether you are qualified for the entitled post or not and to judge the interpersonal and communication skills. Lots of best wishes for your bright future!

A grand collection of standard job Common Interview Questions. These are some traditional questions which are often popped up by the employers at interviews. Read more about Communication Interview Questions

Audio Conferencing Service – Global Communication Become Easy

Organizations of all sizes have an advent need to communicate effectively and efficiently on a global platform. With the emergence of online audio conferencing it has become possible now. This gives you the prospects of business expansion across the globe.
Setting up a business meeting at some specific location other than your business premises require huge amount of investment in it. Booking tickets of individual, arranging for their stay, providing the meeting necessities like projectors, documents and the return on such huge investment is low. On the other hand conferencing cal services incur a fraction of that huge cost in comparison. They also help you to reach out to wider people involved.

Audio conferencing service can smooth the progress of communication between large no of people not present at one particular location. The conference can involve groups of people located across the globe. It is the most convenient, easy and low cost way to communicate with others while they are present at different places.

Due to increasing demand and popularity for conferencing call services has led to the emergence of a number of conferencing providers to help the needs of business or individuals looking out for an international conference call providers. This service has helped many businesses carry out effective communication and be in the race of cutting edge competition.

Provider companies offering audio conferencing services have many packages to offer suiting different type of budgets and needs. One before making a selection one should see synchronization between their specific needs and the services the provider is giving you.
Apart from audio these companies also offers web conferencing services, voice conferencing and many other conferencing services.

Before making the choice of an affordable conferencing service, first select few top brand companies. Now start comparing the prices and services they are offering. List down the packages they are offering to you. Select the best value you can afford, the features you are looking for. Once you have chosen the package that suits the needs and requirements of your business.

Online conferencing and audio conferencing service can take your business to a new heights and levels. This advancement offers you excess of business opportunities. The audio conferencing systems has dissolved the obstructions of communication and brought the world closer.

Can The Law Of Attraction Make You Happy

We are told that you can use the Law of Attraction to have, be, or do anything you want. Most of us would like to happy. So can the Law of Attraction make you happy?

The answer to that question is yes – and no. It all depends. The Law of Attraction is neutral, because it is a law of nature, in the same way as the Law of Gravity. It does not in itself bring happiness or unhappiness. It all comes down to how you use it.

The Law of Attraction, simply stated is “like attracts like.” Or to put it another way: “That which is like unto itself, is attracted.” What we need to keep in mind, following the findings of modern physics, is that everything is energy. This is true as much for what we see as solid objects as it is for light or radio waves. This is difficult for some people to accept, but it is true anyway. Even more difficult for some to accept, but still nonetheless true, is the idea that emotions and feelings are also forms of energy.

In this sense, happiness is a form of energy.

In order to use the Law of Attraction to make yourself happy, you need to be happy first. Then you will attract happiness. You will attract things and situations that create more happiness in yourself and around you. This is because, when you feel happy, the energy you give out is of that type, and so the Law of Attraction will bring you more of the same.

But how can you feel happy before you have received the things that can make you be happy? The answer to that question may be easier than you think. What you have to do is to feel as if you already had those things. This can be done in a very simple way.

Look around you, and remember that appearances can be deceptive. You may think you have nothing to be happy about, but if you look a bit more closely, you will see that there are one or two things in your life that you can be happy about. It doesn’t matter how small they are, it is a start to just take notice of them.

Now focus on them. Concentrate on holding for as long as possible the pleasant, positive feelings they give you. If negative thoughts or feelings arise, such as lack, or fear of loss, just observe them and let them go. Return to the positive feelings and hold on to them. The more you do this, the better. Focus on the positive aspects in your life, and they will increase. Ignore the negative aspects as far as possible, and they will eventually fade out.

So the answer to the question: “Can the Law of Attraction make you happy?” is yes, if you are ready to work with it. And the way to work with it, is to be happy now, even if it seems at the moment like you have not much to be happy about. You can be the person you want to be, right now.

Communication Conflict Between Arabs And Estonians – Indirect And Direct Communication Styles

We all know that our success in life depends in a great deal how good communicators we are. New immigrants often believe that just learning vocabulary and grammar makes them effective communicators in Estonia and solves all the problems. However, in the long run they notice that they have misunderstandings and conflicts everywhere. By observing cultural differences in communication styles and practices of new immigrants in Estonia and other European countries, I have recorded several cultural differences that lead to conflicts and misunderstandings instead of success.

Recently we saw a case in media where a group of Arabs tried to change their drivers licenses in Estonia, however, caused a media event by threatening officials instead. The main reason for the conflict was that although Arabs spoke Estonian, they used totally different communication style than Estonians do. It was really interesting to see how the officials tried to explain the regulations according to their own direct communication style, however, as Arabs and Estonians have very different listening and speaking habits, Arabs did not get the message but perceived it as an unfriendly behavior and responded with threats. For Estonians, on the other hand, it is difficult to grasp that speaking volubly and with a rising tone might show sincerity in other cultures and thus they usually perceive it as an aggressive behavior.

One of the Egyptian participants of the adaptation course in Estonia commented the case: l would like to tell you that l was in an Estonian driving school one week before this case happened and l passed the exams at the first attempt and all this during 45 days and l have now Estonian driving license, so l am the first and only Egyptian who has got it through school in Estonia until now and l know also that some of this group which were involved in this case went to driving school after they heard that l had got the license but they haven’t finished yet.

There are enormous cultural differences in low and high context communication, in how to approach other people, how to say what is relevant, in body language, in direct and indirect communication styles as well as in values and norms. Officials who analysed the situation claimed that Arabs didnt listen to them, that they spoke about irrelevant things, didnt obey rules and threatened officials. Customer servants usually claim that Arabs dont understand the meaning of the word “no”, they dont get that it really means that “something is not possible”. They seem to think that they just have to explain longer and come back on the next day with bigger group and speak louder. According to my experience Arabs tend to use the same communication behavior over and over again in different situations in Estonia although they never reach their goals.

Arabic and Estonian cultures may be distinguished in terms of direct versus indirect communication styles. Estonian cultural preference is for clear and direct communication as evidenced by common expressions such as “ra keeruta! (Don’t beat around the bush), “Rgi asjast! (Get to the point). As we see from these two examples Estonians use even less words to express these phrases than English speakers which means that they really prefer to get to the point as quickly as possible without wasting time as that is how they feel when someone talks too much about “irrelevant” things. In high-context communication, (such as Arabic) much of the “burden of meaning” appears to fall on the listener. In low context cultures (such as Estonian), the burden to accurately and thoroughly convey the meaning in ones spoken or written message appears to fall on the speaker (Hall, 1976). Estonians are not good in comprehending or following the real purpose of the indirect message and they perceive it as a waste of time. I have witnessed many conflicts which have aroused only because a person from another culture just talks to much and too long. The direct style strives to represent facts accurately and avoids emotional overtones and suggestive allusions.

Indirect communication style, which is more common among Arabs, is to the contrary, ambiguous and emotionally rich. The desire for precision is not as important as creating emotional resonance. For Estonians, it is difficult to grasp that speaking loudly and with a rising tone might show sincerity in other cultures and thus, they usually perceive it as aggressive and hostile behavior. Although Arabs are considered as represenatives of indirect communication style, the Arabic language seems to be in many ways much more direct than English or Estonian. For example, in Estonian you cannot say to someone I want this! or “You must do this!”. Instead, one often paraphrase it as a question or use conditional mood “Ma sooviksin… ” (I would like to have…), “Kas oleks vimalik/kas ma saaksin…? ” (Would it be possible/could I…?). In those cases Arabs tend to use according to the Arabic language structure quite direct approach which may shock officials, customer servants as well as all other people in Estonia because it sounds aggressive. In addition, like in the German language there are familiar and polite forms for saying “you (Sina Du, Teie Sie) and in official communication context between strangers only the polite form is always used as it enables to keep distance and shows respect. This is definitely another reason why Estonians regard Arabs communication style as agressive.

So far we have been training only officials and customer servants on these issues to reduce cross-cultural conflicts in Estonia, however, it doesnt make new immigrants more successful communicators. In ordinary language courses language teachers are not aware of cultural differences in communication styles and are not able to teach those skills. The Estonian language course books are not designed to teach cross-cultural communication nor how to become successful in business and life. This is why it is relevant offer seminars and training materials for new immigrants to raise their cultural awareness and teach how to achieve their communication goals in Estonia.

Crm Software And Loyal Customer Base

CRM Applications or Customer Relationship Management is the new buzz in todays growth oriented, fast paced and ever evolving industries. The self explanatory name does most of the job of explaining the term itself. It is much understood through experience that it is always better to keep a track of the target audience of your product and their needs.

In todays competitive world it is easier and wise to keep your existing customers happy and in business than to lose them and look for new ones which is never an easy task. This is where the CRM software come up with a solution. Customer Relationship Management (CRM) is a business philosophy involving identifying, understanding and better providing for your customers while building a relationship with each customer to improve customer satisfaction and maximize profits. It’s about understanding, anticipating and responding to customers’ needs. However, to manage a business needs to collect the right information about its customers and organize that information for proper analysis and action in a database.

It needs to keep that information up-to-date, make it accessible to employees, and provide the know-how for employees to convert that data into products that match to customers’ needs better. The Customer Relationship Management is a theory of tracking the customer needs throughout the contract duration. This process not only delivers value for money, it also increases the chances of the same customer choosing the same vendor again as he was provided with excellent service and established understanding. Hence, CRM creates a win-win situation for both the parties. Today CRM applications are being developed and managed professionally worldwide according to individual needs of a company giving birth to a completely new Software as a Service (SaaS) industry.

Customer is the king. Be it small or home-based business ventures or the large corporate, customers shape the fate of any business venture. Hence, customer satisfaction is vital for any business owner. Once you create a satisfied customer, you initiate the chain reaction of new customer building through referrals. In this regard customer relationship management is crucial. Managing customer relationship revolves around understanding customer concerns, taking proper steps for its eradication and serving them in a better manner. For this purpose you need to track the data related to customer needs and expectations. After tracking the data, you need to analyse them and take proper steps.

CRM applications need to be integrated with your business process before their implementation. Your employees should be familiar with the CRM application. It ensures better performance. The CRM application should match to your organisational objectives to the fullest limit. Costumer focus, objective focus, data consolidation, incorporation capability and flexibility, are some of the key areas of consideration while you are opting for a CRM application. CRM solutions need to be implemented in your organisational set up in a step by step manner. It is easy and ensures a higher ROI.

Customer evaluation for our carbon wheels

The purchase of mountain bikes does not have to be a difficult mission. Hunting for a quality bike keeping specific features in mind is a good idea. Deciding the features such as the suspension, whether dual or single, the type of steel and the type of frame, whether carbon fiber or titanium, the type of brakes whether disc or rim can help you set your criteria for your dream mountain bike.Similarly are also an important feature. Specific attention is to be paid to the rims of the wheel, the traction of the tire and the choice of whether you want a tubeless or some other kind of tire. A mountain bicycle wheel is typically made of a specially-designed wire spoke system that allows for lightweight sturdiness, developed to give ideal performance even under oppressive terrains and numerous riding conditions. These wheels are integrated into the mountain bike with dropouts which are held by the bike fork and bike frame. have lightweight enough,stiff,durable.You can find all kinds of high-end bicycle wheels in the china market.There have many business man come from all over the world would like to establish longer-term relationship with a big of china manufacturers.As a sport and entertainment event,cycling become more and more popular,so will have more person want to buy bicycle parts and accessories. Our company is a specialize in bicycle parts manufacturer of china,we have good reputation in the customers’ mind.We own various customers from every corner in the world. is a review for our carbon wheels from our customer.

Agreement (TS27.010) of multiplexing of serial communication link between data terminal equipment a

Agreement (TS27.010) of multiplexing of serial communication link between data terminal equipment and wireless communication module Development, with the technical rapid development of mobile communication in the embedded system, the movable termination with wireless communication function is developed rapidly too. These movable terminations support business such as the ordinary speech, short message, with the fast enlargement of G P R S network overlapping, it is held that increasingly many / the vehicle carried movable termination begins to support G P R S business of networking too. What the business of integration on a terminal installation, these are questions that a lot of mobile terminal device developers face. I have adopted T S 2 7 of 3 G P P in the course of developing a vehicle carried movable termination. 010 agreements, the business of integration successfully.

1 T S 2 7 . 010 agreement introductions

In commonly used G S M / G P R S communication module (such as Q 2400 of M 35, W a v e C o m of S i e m e n s) ,Can only pass ordinary 9 for one Asynchronous serial port and terminal installation T E (T e r m i n a l E q u i p m e n t) of the needle Carry on communication. T E and M S ? M o b i l e S t a t i o n Need to exchange various typological data through this serial port, for example: Maintenance, battery state, G P R S, U S S D of pronunciation, fax, data, S M S, C B S, telephone number one,etc.. How to support so much business on a serial port at the same time? For example, in data communication, how to send or receive S M S? In order to solve these problems, 3 G P P has proposed an agreement –T S 2 7 . 010 agreements ( T e r m i n a l E q u i p m e n t t o M o b i l e S t a t i o n M u l t i p l e x e r P r o t o c o l ) . There is M u l t i p l e x e r, even can send S M S in data connection. Other business can go on to make up at the same time too. For example, digital speech and S M S are sent at the same time. The existence of M u l t i p l e x e r makes an intact system divide depending upon need.

M u l t i p l e x e r design of 3 G P P is very flexible, and is independent of M S / T E platform, the existing utility program does not need changing and can work. While designing M u l t i p l e x e r, especially consider that adopts the demand for the battery-opwered apparatus, so include very important functions such as the mode control of electric-saving,etc., and M u l t i p l e x e r tries hard to use minimum power consumption and memory during operation.

M u l t i p l e x e r is based on H D L C standard design of I S O, works under the single mode with many kinds of options. But B a s i c O p t i o n does not comply with H D L C. Under basically selecting the mode, M u l t i p l e x e r does not have transparent mechanism, there is not a error correction function. But advanced to select (A d v a n c e d O p t i o n) Under the mode, use the transparent mechanism of H D L C, and M u l t i p l e x e r has a synchronization mechanism of convenience, can be in D C 1 / D C 3 (X O N / X O F F) Work on the periodic line turned on in flow control, and include the error correction function.

M u l t i p l e x e r of 3 G P P depends on a control channel. On this control channel, T E exchanges control information, for example the parameter control information, flow control information,etc. of consulting, economizing on electricity with M S. M u l t i p l e x e r is that one can select, if support this function, should use A T + C M U X command to activate it. M u l t i p l e x e r is T E and M S is at each initial /stop modal, transmit the data flow to offer a set of mechanisms on serial periodic line of the subframe function. Fig. 1 provides different protocol layers and functions to hint. The M u l t i p l e x e r layer is responsible for transmitting the way that the data flow according to the byte, do not carry on the further framing again; If the data need transmitting according to certain structure, need increasing one convergence layer finishes these functions.

M u l t i p l e x e r is photogenic for the process sum M S on T E to provide one for process of answering virtually to connect, T E and process at the M S can virtual to connect communication through this piece in this way. For example, S M S utility program on T E can be connected with M S S M S handler on through a M u l t i p l e x e r passway. T S 2 7 . 010 norms use s t a r t – s t o p mode of transmission of 8 b i t character, the communication between two M u l i t p l e x e r entities has used the specified frame format. Each signal channel between T E and M S is called a data link connection D L C (D a t a L i n k C o n n e c t i o n) ,These D L C is set up independently sequentially. Flow control mechanism that each D L C can be one’s own.

M u l t i p l e x e r has three kinds of work patterns: B a s i c, A d v a n c e d w i t h o u t e r r o r r e c o v e r y and A d v a n c e d w i t h e r r o r r e c o v e r y . These three kinds of mode characteristics are as follows:

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Better Stock Performance Yet Another Benefit Of High Customer Engagement

You get what you measure. Measure the wrong thing and you get the wrong behaviors,” Organizational change and measurement expert John H. Lingle tells us. Most business leaders would agree that it’s nearly impossible to succeed without dependable, accurate metrics. The tricky part is figuring out what to measure. This is especially challenging in customer relations, which are notoriously difficult to quantify. Customer Satisfaction analysis, Customer Loyalty studies, and Net Promoter scores are different methods businesses use to figure out how well they’re treating customers. However, the research that connects these statistics to the bottom line is inconclusive. There is one metric, Customer Engagement, that has been linked to higher profits, ROI, and share-of-market. PeopleMetrics Most Engaged Customers (MEC) studies have established this relationship over a number of years. This year’s study revealed yet another significant correlation between Customer Engagement and business outcomes: companies with highly engaged customers see higher growth in stock value.

Just what is this powerful customer experience metric? Well, Customer Engagement is defined according to four customer behaviors: Retention, Effort, Advocacy, and Passion. In the 2010 Most Engaged Customers study, PeopleMetrics interviewed over 5,000 consumers to establish Customer Engagement scores for 67 different brands. In describing their emotional connection to a brand, respondents were asked to use a 5-point scale, where a 1 means “strongly disagree” and a 5 indicates “strongly agree.” Consumers report a number for each of the following statements:

Retention: “Given the choice, I would do business with [Company] again.”
Effort: “I would go out of my way to do business with [Company] in the future.”
Advocacy: “I would recommend [Company] to a colleague, friend, or family member.”
Passion: “I love doing business with [Company].”

A Fully Engaged customer is one who assigns 5s to all of these questions. Respondents who chose a mix of 4s and 5s are Engaged. An ambivalent or On-The-Fence customer answers with a mix of ratings, and an Actively Disengaged Customer gives at least one 1 or 2 rating.

Overall, PeopleMetrics compiled statistics for brands in twelve different industry sectors. Next, PeopleMetrics compared engagement levels with business performance statistics. The same method was used in the 2008 Most Engaged Customers study to establish a connection between Customer Engagement and business performance measurements including Return on Assets, Return on Investment, Revenue Growth, Price/Earnings Ratio, and Earnings per Share. For instance, it was found that companies with high Customer Engagement enjoy Earnings per Share 87% higher than their industry’s average, while companies with low Customer Engagement see Earnings per Share 22% lower than the industry average.

Thanks to three years of engagement statistics, in the 2010 MEC study PeopleMetrics was able to show how Customer Engagement and financial performance interact over time. Retailers whose Customer Engagement scores increased at least 5 percentage points since 2008 exhibit 56% cumulative share price appreciation since that time. On the other hand, retailers who suffered drops in engagement levels of 5 or more points saw their share prices appreciate an average of just 22%. In other words, retail companies that significantly improved their engagement levels saw twice the increase in stock prices.

Customer relationships are the heart of any business. To realize long-term success, businesses must gather and act on customer feedback to improve the customer experience. Customer Engagement is one customer relationship metric that consistently correlates to improved business outcomes. Therefore, a strong Customer Engagement strategy is key to a thriving business.

Quality guru H. James Harringon writes, “Measurement is the first step that leads to control and eventually to improvement. If you can’t measure something, you can’t understand it. If you can’t understand it, you can’t control it. If you can’t control it, you can’t improve it.” By measuring Customer Engagement levels, companies can understand and improve the customer experience. And once their customer base is highly engaged, companies can expect higher stock prices as well.

~ Kate Feather, 2010

Communication Marketing

Precisely what is Communication Marketing? Communication marketing is truly how you engage with your clients and customers. It is really an email, a discussion board, ones own bulletin, and so forth. You absolutely need to get in touch with other people ensure that really matter to your small business and the period you attempt this element helps to strengthen your corporation. The better you do this method the better off you will be as you likely continue to make your potential consumers feel important and certainly highly valued. Communication marketing is important in our business community. Citizens online expect to have first-class delivery with your organization. You won’t be able to acquire lots of sales if you neglect to employ communication marketing. For example, posting a quick automatic email following a purchase is undoubtedly an example of communication marketing. In this particular email you may make other services to the member including for example new releases either suggestions that you offer. Provide them all a reduction on the next purchase. Communication marketing relates to the message you jot from your blog site when anyone typically makes annotations. All are imperative to the prosperity of your organization as you likely interact the customer as well as make these people feel notable. As soon as the customer feels notable and recognized, that is when they’ll purchase from your company again. If you happen to never interact after a purchase, then it is likely that customer may in no way return back towards your corporation. When you market online it’s all about communication marketing aided by the prospect. You still need to establish that relationship with each client due to the fact they are likely to appreciate it and certainly feel greatly of your respective company. As soon as you try this, the customer will spread the news to their friends in regards to this and it works to attract more business. Just imagine exactly how important communication marketing is to for you considering that could easily pass on from beginning to end advertising and marketing domains and bring brand new consumers to your current website and blogsite. Communication marketing is very important when you are using social websites. This is exactly a method which a organization can make a massive positive perception of customers as well as purchasers and maintain within reach going back. If you’re could always giving an answer to tweeting, sending articles toward Fb, addressing inquiries, and fascinating your prospects it’s the best you’re able to do on the web. These are examples of communication marketing. You do not prefer a disapproving sense of your respective web based business, you need a great response. You’ll certainly build this specific constructive environment by making contact with anybody who touches your business. Communication marketing is a service you simply cannot look right through. Communication marketing is needed to you personally and your industry. You’ll want to verbalize and certainly reach your own action and interact anybody who is yet somewhat interested in your corporation. Communication marketing results in being the bulk of product sales, satisfied clients and customers, not to mention mass business earnings on your behalf. Source 1: communication marketing plan Source 2: [Randlink]

Changes in Communication Over the Last 60 Years and Their Significance Today

I have spent most of my working life involved in research, teaching, training & being involved in communication-related areas in a range of different countries and have an innate passion for observing what is going on around me. Instead of merely relying on scientific studies for knowledge, I prefer to observe closely, question, consider, re-observe, re-question, reach conclusions, prepare material, test, monitor and review instead of blindly accepting generalized or extrapolated scientific studies in MY area of expertise.

These are some of the most important changes that I have noted in communication over the last 40 years.

Up to and including the early 1960’s, in many countries, generally our main methods of mass communication were either by books or other written communication; radio; face-to-face spoken language. If you compare school books used in the 1950’s & 60’s to those in use today you will find them radically different: Today’s books are much more visual: colours, images, etc; less dense, and generally more “attractive” to the user.

Also, how many of us, as children, remember sitting at home listening to our favourite radio programmes and how many readers have not had that experience but instead remember watching their favourite kids programmes on the T.V.!

In the mid 1960’s, with the unprecedented expansion of television: colour vs black & white, more channels, etc. and, in the 70’s, the invention of “portable” video cameras & recorders with the first “format” war between Sony (Betamax) and JVS (VHS), there was a massive increase in the amount of visual material available on television and commercially – all available and easily stored on videotape for use later.

In the 1980’s, home computing entered our lives. Sinclair launched the ZX spectrum computer which brought cheap computing to the masses and created a revolution in the world of computers: ever increasing memory size, capabilities, reduction in costs, etc., with all that that entailed for our channels of communication.

In the 1990’s, Palm launched the Palm PDA which was the first Personal Digital Assistant that allowed people to store and retrieve all kinds of information: addresses, data, photos, music, calendars & appointments, and so on in a pocket-size device and was a precursor of what was to come in the following years & decades.

From 2000 onwards, we have had an amazing growth in methods of communicating rapidly and effectively: Internet, multichannel tv, video conferencing, etc. Which has brought us to where we are today…

Some other points to consider (in no particular order):

It might prove useful for you, if you consider the implications for each one of them.

Please think about the quantity and types of devices we have for accessing visual material at home. How many TVs, video players, video recorders (DVR), gameboys (or similar), laptops, tablets, PCs, smart phones, etc., do YOU have in your house? Who uses them the most?

– There is now access to visual material via smart phones, tablets, laptop PCs, wifi access everywhere, satellite TV, DAB radio, etc., All of these with software designed to increase access to whatever we want, anywhere, anytime and which can be updated “Over The Air” (O.T.A.) By the owner of the device or the programme producer.

– There appears to an increase in video-conferencing (both “talking Heads” style like Skype and “telepresence” professional systems), due to the fact that many people prefer to be able to see the other participants in the conversation. Skype (an similar systems) is successful because many devices have built-in video cameras and permits “video-chat” between users.

– It seems that teleconferences are still popular for virtual teams. While cheaper than video conferences, there appears to be a decrease in their use due to the lack of the visual element and dissatisfaction by many users / participants.

– It appears that many people tend to use smart phones, tablets or laptops to entertain themselves while travelling on planes, buses & trains instead of reading “real” books, magazines & papers. What do YOU do while travelling – read a book? Read an ebook? Use a tablet / Smart phone for music or videos? When was the last time you read a newspaper on a regular basis?

– There have also been great changes in teaching materials and techniques in schools & universities. While the traditional “Chalk & talk” professor is still around, many organizations are using much more participative (and interesting) ways to educate students such as case studies and other small-group tasks.

– There is an amazing increase in offers for training & development through the use of on-line courses, seminars, and web sites dedicated to specific types of communication skills.

– It appears that attention spans have markedly decreased over the years due to the influence of visual information. After all, if one picture is worth a 1000 words, why read the 1000 words?

– There is a never-ending stream of video games and devices to play them on for both children and adults. How much time do your children spend playing video games instead of doing other things?

I could continue with this list. However, I hope this will start you thinking about other elements we could add to it.

I would like to propose that if we apply research from Neuro Linguistic Programming, linguistics and psychology to the process of communication and its changes over the last 60 years, it can greatly enhance our understanding of how we can improve it by applying new & relevant concepts.

In addition, I would suggest that many of the scientific studies done in the area of communication between the 1950’s and 2000 need to be re-evaluated due to the changes discussed in this article.

Very briefly, Neuro Linguistic Programming posits that:

– Everyone has three “Representation Systems” (R.S.) which dictate how we interact in, and with, the world that surrounds us. These R.S. are named: Visual, Auditive & Kinesthetic (also known as: V.A.K.)

– We all also have a preferred, subordinate and less-developed representation systems that we use as appropriate either in our work environment or, alternatively, outside of it. No one is ever 100% V, A or K. – we use each system as, and when, we need it. However the preferred one is the one that we use most frequently and feel most comfortable using.

In this article, the term “Visual”, “Auditive” or “Kinesthetic” refers to people who appear to have this as their preferred Representation System.

A brief, and very general overview of the characteristics of each Representation Systems as applied to communication:

– Visuals: – considered to be around 78% of the population – This is due to the prevalence of visual input nowadays: Television, video, internet, etc. In general, they are not too worried about change as they live with it every day. They have the capacity to adapt to new ideas & methods more or less rapidly. They do, however, tend to have problems following all the detailed elements required in the implementation of detailed change; new systems, internal & external compliance, etc. They tend to use visually-oriented language: Look, see, visualize, etc. Frequently they are in jobs such as marketing & sales or positions which require creativity. They tend to make decisions rapidly, often without having all the data.

For this reason, many young children are often classified as “educationally challenged” or “Academic Failures”, etc. When we consider that the first few years of life of a baby are dedicated to learning via predominantly visual input and by “playing” as well as not having to worry about eating and obtaining the creature comfort such as clothing and shelter: everything is, or should be, provided for them. We can see that young children would tend to prefer using the visual and kinesthetic channels as it is all that they have known!. However, one day they are taken to a new place, separated from their mothers, put into a group with other children of a similar age and start having to obey the instructions of an unknown adult – the teacher in school! Soon after starting their school life, they are asked to start thinking & processing information logically & sequentially in terms of reading & writing, etc. This is the children’s introduction to the world of the Auditive: some children adapt more easily than others – especially when influenced by their parents. As we all know, parents are role models for their children; what the parent’s do, the kids will do so if the parent’s don’t read, the kids won’t!

– Auditives, approximately 12% of the population, tend to have the greatest resistance to change. They love structure, systems, rules, checklists, etc. If it has worked for years, it is difficult to convince them of the need for change. They usually have jobs that require detail, analysis, data, etc. The tend to use auditive- oriented language: Examine, discuss, analyse, study, etc. They tend to have great problems making decisions because they always seem to need one more piece of information. They also tend not to trust their emotions. They love to read “real” books, not electronic ones and usually carry one with them wherever they go.

– Kinesthetics (considered to be about 10% of the population) generally need time to adapt to, and accept, changes. The word “kinesthetics” often includes emotion, touch, taste & smell. They need to feel safe with the planned changes. Everything is black or white, love or hate! For them, the most important part of their work, for them, involves their contact with other people. Everything is evaluated on how it feels to them. They take a long time to make a decision and will not do so until it “feels right”. They tend to use more emotive language: feel, rough, soft, bitter, etc. They are often in people-centred jobs such as nursing; the caring professions such as psychology, physiotherapy, etc. Many sports people, professional chefs, sommelier, hairdressers, Perfume “noses”, etc., also usually have a kinesthetic preferred system. Many politicians tend to be kinesthetics (reference… )

To personalize this, I am a visually preferred person at work. As a trainer / professional communication, I need to be constantly observing, and reacting to, the verbal and non verbal communication of my audience or interlocutors to ensure clarity in the communication. My subordinate system is kinesthetic in that I tend to respond viscerally about what needs to be done – I do not go into a deep analytical study of how to respond, I just do it! My least developed system now is Auditive: I prefer to obtain my information by a whole range of different sources instead of just depending on written texts. Having been a university professor for many years, I was, by necessity and training Auditive. When I moved into consulting, I had to become more Visual in my learning / teaching styles. At home, I am a Kinesthetic preferred, Visual subordinate and Auditive less developed.

(For more information about NLP, please Google it!)

What does all this mean for us today in our communication with others?

1. As expert communicators, we need to have more knowledge about our own preferred representation systems and the skills necessary to use different ways to identify the representation systems of our audience: learners, friends, family members, colleagues, etc., so that we can communicate effectively and elegantly with them.

2. Our learners need to learn how to use the knowledge of Representation Systems as part of the communicative process in the personal & professional lives.

3. Excellent communicators MUST understand of the needs, wants and lacks of the audience. (See this article for more information: shortlink:)

4. For effective communication to occur, it is vital that visual material is elegantly linked to auditive input: both verbal &/or written as well as kinesthetic elements which create an emotional response in our audience.

5. All learning material should ensure that all the activities and exercises incorporate the use all three representation systems – V.A.K..

6. If we rely solely on Auditive communication such as written texts or purely oral input, we are depriving our audience of the opportunity to learn through the other representation systems. ALL communication should be designed

7. The excellent trainer, presenter, teacher or communicator is one who is expert in providing a “globally accessible message” whatever the preferred learning styles of the audience.

8. Anyone who hopes to become an excellent communicator in whatever field of endeavour MUST learn how to observe how the learners or audience respond to what they do and react in the most appropriate manner.

Health Warning: This article might cause some people to have an apoplectic fit!

There are people who will take umbrage at the content of this article and probably cite page after page of detailed studies (from the last century or earlier in this century and trying to take one, or various studies and try to apply it/them globally!) to prove me wrong instead of dedicating an equal amount of time and effort to prove me right! For them, I would be considered a radical who should be burned at the stake for even daring to question the value of scientific studies! Let me be clear: Recent scientific investigations dedicated to the study of a specific hypothesis applied to a specific target group, in a specific context, in a specific place and with a significant number of participants to create validity are excellent and useful in THOSE SPECIFIC contexts.

I hope this article has given you food for thought about what you are doing and, if necessary, some ideas on how to improve your communicative skills.

Your feedback would be appreciated.

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Jeen Law College is a nationally recognized and highly reputed law college of India. The campus environment of college would help the student to acquire practical knowledge of legal proceedings with laws amended in constitution. It provides one of better stand for law the students for legal career in India and college grants for full placement.

Students interested in building their career in laws comes and took admission in Jeen. One can find vivid colors of from Indian youth acquiring education in college campus. With firm determination of giving best knowledge of law educations, experienced faculty worked on each student. So student of here have better understanding of rules and regulation with other legal terms granted by nations constitution. The faculty works for building better career scope and teaches the student in more comprehensive way.
Either on intellectual property laws or cyber laws, Institute would help you in understanding every law in easy way. The classroom would make the student to feel like a room of legal education.

One can take llb admission in Jeen either through regular courses or by distance learning courses. The Jeen Institute of law offers distance learning course as a complement to traditional training methods. It wants that course materials must be accessible to large the student circle interested in law education throughout India. The institute is equipped highly standard infrastructure for successful imparting of legal education.

The institute offers certificate of llb degree of three years duration. With new implantation of Indian legal education system that combines modern law techniques and traditional law styles, it is one of the best legal colleges different by other institute.
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Change Communication Dos And Donts

The Human Resource Department or an outsourced HR service provider like TalentPro has the primary task of handling employee communications. For almost all organizations the concept of rank and its vulnerabilities is the core of crisis communications planning.

And communication is one of the toughest issues in many organizations. Effectual communication requires a few components working perfectly in tandem so that effective becomes synonymous with meaningful information sharing.

As companies undergo transitions, the team leads must be appraised sufficiently to understand their company as a whole and the hows and whys of the changes made, and how they must be communicated to the junior employees.

Or in other words, the information distribution strategy must be clear, comprehensive and cohesive. As content, messages and delivery methodologies are consistent, the base-level workers confidence is not likely to wane. At all levels, executives the directors, managers and supervisors must be able to answer questions at their level and to all their concerned people, winning their support to their relative jobs. This in a way relieves Human Resource of discussing change management, and also promotes a strong bond for supervisors with their direct reports.

A few dos:
Have a clear written communication plan. Communicate at regular intervals, through multiple channel – including speaking, writing, video, training, focus groups, bulletin boards, Intranets et al.

Share the objectives of the change management. Tell them how the new changes will affect their positions. If you dont share these nitty-grittys, then they tend to create their own stories and that can be unfortunate.

Communicate as and when, change happens. Tell your groups that such instant communication is being made available as and when these things keep changing, and their interests will be kept on top of all communication strategies.

Provide enough time and space for people to ask for clarifications.

Ensure that all levels of the organization are participating in training as an effective forum of interactive communication and as a possibility for people to safely explore new behaviors and ideas about the changes happening within their eco-system.

Measure progress due to change management and share these dashboards with your groups.

Appreciate all positive approaches during the changed era. Celebrate every small win, with enthusiasm.

A few donts:
Dont make your communication a monologue. Make it a two-way conversation.

Dont talk of the change as a sudden event. Relate to the whole as part of a planned framework and why it should make sense to everyone who is part of the institution.

Dont give incorrect information, just to sound plausible. Dont stammer or pause or quick-spin an answer, which can leave a bad feeling and more confusion. If you are not aware or asked not to answer such queries, then skip it with a police, I dont know for now, but I can get back to you with an answer.

Dont be in a haste to answer and end up being skeptical. Listen and listen patiently.

Dont restrict people from discussing change management proactively. This will only lead to rumour and gossip mills taking over and destroying the truth.

BlackBerry Torch 9800 – Produk BlackBerry yang Terbaik Sepanjang Masa

BlackBerry Torch 9800 adalah produk pertama dari RIM (Research In Motion) yang menggabungkan kedua fitur canggih BlackBerry, yaitu touch screen dan slider phone with QWERTY keyboard. Pertama dikenalkan di Indonesia pada akhir tahun 2010.

BlackBerry ini adalah BlackBerry yang pertama mengusung sistem operasi yang terbaru yaitu BlackBerry OS 6. OS 6 ini berbeda pada sistem OS QNX pada BlackBerry tablet yang baru – BlackBerry PlayBook. Pada BlackBerry OS 6 dilengkapi dengan sebuah browser baru yang memperkenalkan penggunaan tab jika anda menjelajah beberapa situs sekaligus. Dengan akses internet berkecepatan tinggi baik menggunakan teknologi HSDPA ataupun Wi-Fi, menjelajah dunia maya akan semakin mengasyikkan. .

Selain itu BlackBerry Torch dilengkapi dengan beberapa fitur yang canggih, termasuk di dalamnya pemutar media yang khusus dibuat untuk dapat melakukan sinkronisasi dengan iTunes maupun Windows Media Player. Kamera BlackBerry Torch mempunyai resolusi 5 mega piksel dan dilengkapi pula dengan lampu kilat. Kameranya juga dapat digunakan untuk merekam video dengan resolusi VGA, bahkan juga mampu untuk merekam High Definition Video (HD Video). Kamera yang ada di Torch sangat baik pada cahaya terang maupun pada malam. Hasilnya bisa dibilang sangat bagus bila dibanding dengan mobile device lainnya. Di era teknologi seperti saat ini, kamera menjadi salah satu hal penting untuk mendukung kemudahan penggunaan. Smartphone dengan slider phone ini juga didukung oleh BlackBerry Maps dan GPS.

Untuk tempat penyimpanan, BlackBerry Torch dilengkapi dengan memori internal eMMC sebesar 4 GB dan kartu media sebesar 4 GB yang termasuk di dalam paket penjualan. Jika anda masih merasa belum cukup dengan memori tersebut, anda dapat menambah kapasitas memori hingga 32 GB dengan menambahkan kartu MicroSD.

BlackBerry Torch 9800 mempunyai kecepatan prosesor 624 MHz, cukup kuat bila anda membuka beberapa aplikasi sekaligus seperti Instant Messaging, jejaring sosial pada Facebook atau MySpace BlackBerry pada BlackBerry Torch Anda. Untuk daya tahan baterai torch phone ini , anda tidak perlu khawatir, BlackBerry Torch mempunyai waktu siaga hingga 18 hari. Dan Beberapa tips BlackBerry Torch yang belum anda temukan, dapat anda cari di komunitas BlackBerry.

Saat ini BlackBerry Torch memang lebih mahal dari jenis BlackBerry manapun, karena fitur yang ditawarpun juga sangat banyak dan mengasyikan. Di Indonesia Harga Torch saat ini berkisar di kisaran 4.5 juta – 5 juta rupiah. Dan BlackBerry Torch phone ini hadir dalam warna pearl white dan black.

Tunggu apalagi, saatnya beli BlackBerry Torch 9800 sekarang juga!

Best Toronto storage companies for customer service

In addition to choosing a storage facility that is close to home and secure, you should find one that provides excellent customer service. A storage company that delivers amazing customer service to their clients is much more pleasant to rent from. If you live in the Toronto area, you are in luck because there are plenty of them in the city. Here are some of the best Toronto storage companies for customer service.

Jiffy Storage
When it comes to great customer service, Jiffy Storage is one step above the rest. They are Consumer Choice Award Winners and are the only storage company that has been named by Toronto Life Magazine as the best storage company in Toronto. The employees at Jiffy Storage are all well-trained and are very friendly towards all the customers. They always have a smile on their faces and are glad to please

Apple Self Storage
Apple Self Storage is located in the heart of Downtown Toronto and is very secure and climate controlled. And the employees there are so personable and go out of their way to give you great service. For example, if you need to get into your storage locker after normal business hours, you just need to ask one of the staff members ahead of time and they will let you in.

Planet Storage
Planet Storage not only offers four weeks free; it also employs some of the friendliest staff around. When you visit this storage facility, the employees always greet you with a smile and will do what it takes to give you great customer service. If you need to move something very heavy out of your storage unit, the staff members will be more than happy to help you move it to your car.

Spaces Self Storage
Spaces Self Storage is one of the newer storage facilities in Toronto and offers great features like 24/7 access, a climate controlled building and even four hours complimentary use of a moving truck when you move your belongings in. All of the employees hired at this storage facility always look like they’re happy to be there and willing to help you with whatever you need.

Storwell Self Storage
Storwell Self Storage has been around for six years and offers both indoor and outdoor storage units. This storage facility is known for its cleanliness and amazing customer service. All of the staff members are extremely professional and provide great service.Refunds are also given for the days of the month that were not used.

All Canadian Self Storage
All Canadian Self Storage has three locations in Toronto and certainly provides the best customer service to its customers. The employees at All Canadian Self Storage make sure it is very clean and secure during all hours of the day. If you ever have a problem with anything, you can just talk to one of the staff members and he will be happy to help you.

Analytics in Customer Life Cycle Management

So now the account has been sourced and the bank has a new customer. What happens next varies depending on the type of product/ service. But there are a certain things that may happen irrespective of all that. For example- the account may churn out after a limited time thereby denying the bank precious revenues and a relationship, the account may go delinquent on its payments resulting in losses for the bank. There are also many hidden opportunities that the bank has no way to figure out, for example -potential cross sell/ up sell opportunities- it might happen that the same guy needs some other banking services and competition’s marketing tapped into it before our bank could. The bank was at an advantage of already having a relationship with the customer thereby enabling them an access to precious information about him. All these opportunities directly result in revenue leaks and direct losses, and analytics can help fix these.

Churn Reduction

To go through all the above discussed cases one by one and how analytics could save the day, we start with Churn Reduction. With the help of predictive analytics on relationship data and profile information, we can develop churn prediction models to help identify customers with high possibility to churn in the near future. We can then treat them to segment specific retention programs and contain churn. This information can also be used to develop lifetime value prediction models which can be clubbed with churn prediction models to identify potential high revenue customers who have high propensity to churn. They can be exposed to targeted programs to earn loyalty and maximize lifetime revenues.

These are just some examples of smart usage of analytics in the banking operations. New ideas are emerging everyday on how to best leverage analytics at each and every node of business process flow and a discussion of this broad nature can never cover everything. The objective is to give an idea of the applicability (and necessity!) of data mining and analytics in the day to day operations of a bank.

Collection and Recovery

Moving on, we come to delinquency management aspect of credit risk management. Delinquency prediction scorecards are pretty standard in the banking industry now. Such model scorecards help in identification of potential delinquent accounts and that enables the delinquency management teams to timely treat these accounts with appropriate collection strategies to minimize delinquencies and to use collection resources optimally. A new advancement in this area has been to help identify the reasons behind a delinquency. To explain- a delinquency might be because of many reasons- intentional, habitual or genuine problem among many other things. Analytics and data mining are being used to segregate these groups and to treat them differently. For example, an intentional fraud customer (should ideally be identified at the time of application itself) should be exposed to the most severe collection treatments as soon as possible and the credit exposure should be minimized. While a genuine delinquency customer (lost a job, hit by recession etc.) wants to make the payment but is unable to. This customer needs to be treated differently- probably given comfortable payment options; he will bounce back and be a good and loyal customer again. By using analytics and data mining on historical collection data, banks also fine tune treatment strategies, for example – which segment should be exposed to what treatments (message/ calls/ personal visits etc.), and with what intensities / at what time of the payment cycle etc..

Analytics also comes handy in the non performing assets (NPA) management/ recovery processes. By leveraging historical data and decisioning tools, banks can identify -juicy’ pieces from their NPA portfolio and maximize recoveries and ROI on recovery budgets.

Cross selling

Now, coming on to cross sell and up sell opportunities. In today’s tough business environment, acquiring a new customer is way more difficult (read costly) than selling to an existing customer. And given that you already have a relationship with the guy, you have access to a lot of information about him that your competition doesn’t, and this gives you a clear cut advantage. Analytics helps banks tap into this opportunity and make the best of an existing relationship. Banks use cross-sell models to sell their products to their other portfolios, and to up sell their higher range products to existing customers. Analytics helps them identify who among their existing customers are most likely to buy a different service- based on customer profile, preference and service features. This way you don’t need to market your service to the entire universe, but only to those who are most likely to buy. This helps in – marketing ROI maximization, enhancing customer loyalty and unleashing the full potential of a relationship.

Also, a lot of banking is now real time just – -a swipe of card’, -a click of button’ based allowing no time to the bank for judicious decisions -whether to authorize the transaction or mark as risky/ fraudulent and stop it. Analytics helps institutions to develop tools to assess transactions in real time and take a call on whether the transaction is fraudulent or not. This comes under Fraud Risk Management function of the bank.

With this, we come to the end of application of analytics in the consumer banking industry- the first part of this series. We have broadly tried to touch upon most of the important dimensions of tactical and strategic decision making process and how analytics is being used to gain a competitive advantage. As we said earlier, this is not all, in fact far from it. But it gives you just a fair amount of idea on how analytics is shaping the way business is run in today’s world. And how it continues to evolve every day. And with high emphasis on -focus on the core business’ and let the specialists do the rest, it only makes sense that more and more businesses will look out for outsourcing tasks from their data analytics and data mining functions.

Emergency Child Custody Law In North Carolina

It is very miserable when one has to advance through powerful times administration family activities. On these emotional instants it is not very simple to command the powerful sentiments and most of the persons take numerous life-altering decisions of their inhabits. These adversities can be end wedding ceremony, progeny support, child custody, household aggression, progeny visitation, spousal support, marital assets, holding back directions and much more.
The lawyers at Allen and Spence are skilled adequate to consider, determination and litigate convoluted positions, and have aided hundreds of clients in these types of attenuating components by keeping safe their assets and their families. In case you are going through the equal problem that’s emergency child custody and looking for help, we are the one who can help making your life back to common from that stressful occurrence.
In the country, numerous families are respiring in argumentative and conflict-affected environment and to resolve it in municipal kind is not so safe. For that, an experienced and clever attorney is required who can realise the issue well and capable of management the situation competently. But, if you believe that using an elder regulation advocate in these situations can help in settling the matters then it is a large-scale mistake. Only an effective Raleigh family law advocate can help you considering with the perplexing cases to get the best outcome. These solicitors deeply study the details and data of their clients family to deliver lawful recommendations, best apt for the purchaser in maintaining quality life. many situations of divorce with complexities like asset division and emergency child custody are forcing the people to approach these pros to alleviate their problem.
Raleigh family law attorney support assists families with these complex places that originate all through the lifetime of a family. Generally, the key to undertake end marriage situations is the mutual comprehending between the twosome as it outcomes in a hassle-free response without indulging in lengthy court assault. We try our best to determination the topic in the starting of the case as we accept as factual that very quick decisions are what our purchasers need. The foremost component that makes us distinct from other ones is our firm pledge in the direction of our purchasers and our realise how to work with government bureaus to accomplish craved outcomes.
Furthermore, we dont accept as true in just supplying the response to our purchasers rather we focus on teaching them about the regulation and its engaged. This will make them self dependable, guaranteed in considering with regulation proceedings and can make right conclusions later in their inhabits. You just need to call us and rectify a designation with our proficient lawyer for free phone consultation and dont concern, we only ascribe if we can help you with your case.

Carpenter Shops Tools You Can Use To Improve Your Customer Service

A carpenter is a person who is trained to work with wood. They are skilled workers who make and repair wooden structures. Examples of wooden structures include furniture such as chairs, tables, stools, wall units and beds. Other examples of wooden structures that carpenters make include shelves, wooden door knobs and even cardboard. Carpenters can also make dwelling structures out of wood. This is especially common in third world countries where the people cannot afford quality housing due to their low income.

That said; let us now look at carpentry. Carpentry is the art of cutting, joining and framing pieces of wood together to construct a certain item or structure. For example, a floor board can be made by cutting, framing and joining various pieces of wood together. The same case applies to ceiling boards and bridges among many other structures.

Now that we’ve provided a distinction between the terms carpenter and carpentry let’s look at the different types of carpenters and what it actually takes for one to join this profession. Before you decide to venture into carpentry you need to know that there are two types of carpenters namely: structural carpenters and detail carpenters. You need this information to help you determine the type of carpenter that you want to become. Structural carpenters are craftsmen who are involved in the construction of buildings. These carpenters are sometimes called in to fix wooden frames in various parts of buildings among many other things. Detail carpenters, on the other hand, focus on creating wooden furniture.

So, how does one go about becoming a carpenter? For the sake of this article we will only provide general information and not focus specifically on either category of carpentry.

The good thing about carpentry is that one does not need a degree to join. If you have a degree in wood work and carpentry then its okay but it’s not really necessary. That said; one definitely needs some education on how to handle wood and shape it into different forms for various uses. For this reason candidates are required to have attended a wood working class to learn about the various equipment used in this profession, how they’re used and so on.

Once candidates have successfully completed this step and have grasped the content taught they need to go for apprenticeship. This simply means that they need to work under a professional who has real world experience so that they can acquire knowledge that could not be disseminated in their initial classes. The professionals help the upcoming carpenters by teaching valuable skills such as how to negotiate with a client, how to use certain tools for maximum efficiency and how to develop the strength and stamina that the job requires for them to meet the deadlines set by the clients. Once this stage is successfully completed the candidate is then ready to be employed or establish his own carpenter shop.

It goes without saying that everyone wants to be successful at a very fast rate in their careers, carpenter included. That said; there are certain online tools that carpenters can use to help them speed up their career growth. I’m talking about web scheduling systems. These systems are commonly referred to as online booking systems. The systems are used to help people to manage their careers better. They have helped many professionals to quicken the growth of their careers and they can do the same for carpenters.

In the case of carpenters, online appointment scheduling systems can help them communicate and interact with their clients conveniently. The systems require the internet and special scheduling software to function and with everyone turning to the web theses days it is definitely something worth considering.

The systems can also help carpenters to schedule appointments and meeting with their clients without inconveniencing either party. They usually come with appointment scheduling software to help them achieve this and many other functions.

Avoid Project Over-Communication AND Under-Communication

Business Process using diagrams

In every organizations and projects, there are always many processes governing the whole operations and activities.

However, there are countless times; verbal instructions are mostly used to describe the business processes instead of using diagrams and illustrations to describe. There were not many people that I had met that used pictures or diagrams to explain the process flows. Instructions simply: “Do this activity and then send the file to this person. Once the file was sent and then you will do next activity… ” There is no sense of direction from the descriptions. Thus there are some levels of message distortions or misinterpretation being taken place. Wonder have you faced similar situations like this before?

In order to fight against such miscommunications from happening, the process steps needs to be translated into pictures. Many people tend to understand pictures easier instead of just plain words. Some people are more of an imaginative type instead of reading of pure text. As the saying goes, “A picture says a thousand words”, the understanding would have been improved if there are explanations to enhance the diagrams.

There are many tools in the market to document such processes. Diagrams should reveal the various data flows transferred and information flows between entity and processes. It should also define what activities, what actions take place, what documents to be handed over etc.

I used to get instructions and advices from many people on the processes involved and what activities to be passed over. If you will to seek for another opinion from another person within the same department, there might be a chance of another interpretation.

Whatever the case, there isn’t a central location that speaks the same languages. There are so many verbal instructions from many people. Thus there will be many interpretation / explanation versions if there is some sort of knowledge transferred. Although the process flow is present, however, the message being relayed across may be distorted or filtered along the way.

Communication Frequency

We should communicate more often till the recipient is comfortable with the situation. Check with the recipient of the message being received. Ask the recipient to feedback what he / she understood. If the recipient could explain the business process then he / she understands your messages.

Over Communicate

When there is information available, you start to share it very frequently. People who receive the information will be much mentally prepared of what is going to happen. They are rest assured that the situations are under control. Hence, recipient of the information will not raise many or any questions. In anyway, there is no harm in getting or sending more information. People like to know other things. However, too much of communication might become to a stage of information overloading. However, there is a balance of the information being transferred.

On the other hand if you under communicate, situations may happen otherwise.

Under Communicate

If you do not communicate sufficiently, then there is much confusion. People are assuming things and start to think negatively.

Misunderstandings might occur if there is little communication. Many people will start to assume and make wrong assumptions and decisions. Comparing a person with full of communication and another person with little, the perception of the communicator is different.

The one who provides more communication will not invite many queries and doubt. The other one who communicates little will invite many queries, doubt and meetings so as to clear the unnecessary blanks in their mind.

When there is ignorance, there is fear. When there is fear, there is often conflict. – Tony Blair

Communication Skills Training Melbourne,improve Your Work Efficiency

Excellent communication skills can help you go a long way in your career. If you feel that you are not able to put across or convey your feelings or ideas effectively to another person, then it is important that you get trained in this aspect. The other advantage of taking up such training programs is that you will be able to climb up the career ladder faster. This type of coaching will help you not only in attaining verbal communication skills but also improves listening and non verbal communication capabilities. So enroll yourself in a reputed communication skills training Melbourne center to bring out your hidden strengths.

While selecting a training program, it is important that you choose a place which focuses on customized coaching as the needs of each person is different. The aim of such training is to help you improve communication skills in your work place which will promote better understanding between you and your superiors as well as your subordinates. This will also help to enhance your relationship with customers providing them with superior service and performance, both internal and external. Interpersonal communication skills are important when you are a team leader or Manager and have a large group working under you.

Companies can also benefit a lot from a good communication skills training Melbourne program. This helps to increase productivity as problems that could not be solved earlier will now be settled amicably ensuring smooth progress of work. It also helps the organization to retain employees especially those in the high performance bracket. Effective communication skills also bring down the number of internal problems that are often faced when many people work closely together. The outlook of the employees are changed to suit your business needs and also to work efficiently in a global set up.

In an effective training program, emphasis is placed on verbal communication which includes both writing and speaking. Non verbal communication is all about understanding and grasping the body language of another person and what he or she is trying to convey. You are also taught to be an excellent listener not just in an active conversation but also in a passive or reflective situation. All these skills will enable you to convey your ideas and thoughts effectively to your superiors and also build trust between you and your subordinates. An ideal communication skills training Melbourne program will only enable you to bring out the best in you and take you up the ladder of success.

Customer Service Training

Customer service is very important in the service industry. Lots of people join this industry because they think that they can serve their customers in a better way. It is not very easy to please the customers and provide quality service to them. This is the reason why the customer service training is so important as well as essential.

This kind of training is usually targeted towards the improvement of the communications skills of the employees. Other than this, it is also important for the employees to understand the various styles of communication.

If the employees posses a better customer service skill then they can create a positive image for their organization. This will also help you create a loyal customer base for the company. If you are interested in this industry and want to attract more customers for your company then you must always go for the customer service course.

These kinds of courses have become quite popular these days. You must learn how to deal with the customers in a polite as well as friendly matter. This can really help your company to generate proper business.

You must always remember that the employees who provide customer service are the face of the company for which they work. These employees get the opportunity to interact with the customers directly. They either have a face to face contact with the customers or even contact over the phone as well as other sources.

The employees must deal in such a way that the customers come back for repeated purchase from the company. Customer service training is very much important to create the best service for the customers.

If you enroll yourself in this course you will learn a lot of things regarding this field. If you are interested in these courses then you can either take them up online or even the classroom courses.

When you go through the customer service training you will learn about the wants as well as the does not wants of the customers of the company. Here you will get to learn about the different kinds of errors that are usually committed by these employees. There are various topics with which the customer service training deals.

If you want to get a leadership and excellence in this service then you must always try to learn as much as you can from the training. You must also remember that each and every customer has a certain amount of expectations from the company as well as from the people who provide this service.

Other than taking training from training institutions you also need to take training from the company. The company for which you work might have certain rules and regulations regarding their service to the customers.

This is the reason why you must never miss the training provided by the company. While dealing with the customers you must always have a smiling face. You can also learn from people who are experienced in this field. Practical experience is very much important.

Eichholz Law Firm Fighting for Workers’ Compensation!

If you’ve ever been injured on the job, you know just how frustrating and confusing it can be. You don’t know what the next step of action is, and it can hard to tell right from wrong. Well, if you live in Georgia, you are entitled under the law to a file a workers’ compensation claim. Professional agencies, such as Eichholz Law Firm will tell you whether or not you’re eligible to receive Georgia workers’ compensation benefits, including wage and medical benefits.

It’s important to note that some employers don’t even tell their workers about all their rights, but Eichholz Law Firm sure will. If you need assistance with a workers’ comp claim, Eichholz Law Firm has a staff full of experienced lawyers who will help you receive all the benefits you deserve, and nothing less. They will explain everything in layman terms and make sure everything is completely laid out for you. Don’t be afraid to ask questions and receive answers from this solution-generating firm.

Workers’ comp cases cover many different types of accidents, including construction mishaps to work place automobile disasters. Besides taking action from your employer, you may be able to recover your losses by filling a third-party claim against someone else besides your employer. In fact, Eichholz Law Firm is well versed in these types of claims and will make sure that someone pays for your losses. You don’t want to be fooled by your employer or even the insurance company, as you’re entitled to all your rights. Become informed of your rights and legal actions by simply calling Eichholz Law Firm today. This firm will help you protect your right to the following:

Medical treatment A portion of your weekly wages Compensation for permanent, partial disabilities A one-time independent medical exam by a doctor whom you get to choose Survivor death benefits for loved ones, if death has resulted from a work-related injury

Regardless if your claim has been denied or your benefits have been stripped, Eichholz Law Firm will help you regain everything you need to have a successful road to recovery. You shouldn’t have to worry about legal proceedings when you’re trying to get better, so leave all the hassle to Eichholz Law Firm and concentrate on the important things in life, like getting well. The lawyers at this firm are committed to guiding you through the workers’ compensation process, and filing a claim so that you can receive the payouts you deserve. Call Eichholz for your free consultation and get an honest assessment of your case today!

For additional information visit &

Blue Cross Lawsuit Against Avee Attacks Point of Care Testing

A recent lawsuit by Horizon Blue Cross/Blue Shield of New Jersey has the potential to cripple point of care testing arrangements often employed by drug and alcohol treatment centers. At risk is not only the roughly $36 Million sought to be recouped by BC/BS, but also perhaps the many millions more which may be claimed by other payers as well.

BC/BS is making serious allegations against Avee Laboratories, Alere, Inc., and a number of recovery centers. The factual allegations include: 1.Avee used false and deceptive marketing materials to get recovery centers to order medically unnecessary tests.

2.They offered unlawful inducements to encourage healthcare providers to order POCT.

3.They provided medically unnecessary POCT.

4.They referred their patients to Avee for unnecessary confirmatory testing.

The drug and alcohol treatment community is watching the case closely to see how it may impact (1) their involvement with POCT, and (2) their relationships with tox labs. Activities like the provision of free or reduced fee POCT cups and routine copay or deductible waivers are also mentioned in the suit as being suspect and illegal.

The drug and alcohol treatment community is not the only link in the chain for whom the suit is relevant. Many medical providers perform POCT, including physicians specializing in treating pain. And many of those providers have had communications with tox labs that sound remarkably similar to the ones described in the lawsuit.

The case is very instructive because embedded in it are compliance related suggestions, some of which may not be apparent to many healthcare service providers, like:

1.Confirmatory testing of negative POCT results requires the healthcare provider has documented clinical reasons to believe the negative POCT was inaccurate or inconclusive.

2.Clinical labs must have a compliance program to detect and prevent healthcare providers from performing unnecessary POCT and ordering unnecessary confirmatory testing.

3.A clinical lab may not offer below market value POCT tests and consulting agreements in order to induce healthcare providers to refer tests.

4.Labs may not waive patient financial responsibility to induce healthcare providers to refer urine specimens to the lab.

It is probably common sense to expect that, with claims that amount to this dollar volume, payers are going to pay particular attention to toxicology labs. The suit is a -shot across the bow- of the POCT and tox lab industry. Compliance is king in these arrangements, and all healthcare providers need to look closely at regulatory compliance.

Submit your questions at our Healthcare Legal Blog

Considering Ovation Law For Credit Repair Read This First.

Are you willing to trust Ovation Law with your credit score? Would you answer the same if you knew they lie to you to get your business?

Ovation Law is one of the leading credit report repair law firms in the industry. As a credit repair law firm, they act on behalf of their clients by working directly with the credit bureaus to dispute negative items on the clients credit reports. They send dispute letters to the credit bureaus signed using the clients name and manage the responses provided by the bureaus.

The Claims of Ovation Law

On their site,, Ovation provides a Compare Us page that includes a matrix comparing their services versus the services of their competitors. This is where you begin to wonder about their integrity as a service company, not to mention their integrity as a law firm.

The matrix includes a comparison to DSI Solutions, Legacy Legal, eCredit Group and naturally Lexington Law, the industry leader in credit report repair. For someone looking through the matrix, Ovation Law appears to be the obvious choice. They have the lowest price and claim 12 service features, 9 more than they show for any of the competitors.

Exposing the Truth Behind Ovation Laws Claims

Since it is a marketing page, you would expect Ovation Law to paint themselves in the best light. As a law firm, however, youd expect them to at least get their facts right. But either through poor content management or even less admirable reasons, Ovations site has glaring inaccuracies that work in their favor. A few examples of features that Ovation claims to offer are listed below. Also provided is documentation showing how each claim does not accurately portray the other credit repair companies on the page.

Same Day Service – Ovation Laws matrix claims that none of the competitors on the list offer this feature.
– Lexington Law ( c=OurService)
The dispute process begins the same day you identify questionable negative items on your credit reports using Dispute Valet, our exclusive dispute management system. Copies of your credit reports are required.

Unlimited Personalized Disputes – Ovation Laws matrix claims that none of the competitors on the list offer this feature.
– Lexington Law ( c=OurService)
Some companies charge per dispute per bureau, which means you get charged three times for each and every dispute. We think that’s pure nonsense. With Lexington you get unlimited disputes at no additional charge.
– eCreditGroup (
Pricing policy of $550 membership fee and $0 for unlimited disputes
– Legacy Legal Services (
Service includes Unlimited Dispute Letters to All Three Credit Bureaus

Real Customer Service – Ovation Law claims that they are the only credit repair provider of the five to offer this feature.
– Ovation Law describes the feature by stating:
As a client of Ovation Law, be assured that our legal experts are working ’round-the-clock’ to meet your needs and are accessible to you at your convenience. Your paralegal works closely with our attorneys and can answer any questions you may have about your case. You can expect prompt, reliable and courteous customer service with Ovation Law.
On their site, Lexington Law advertises Free 24/7 support and that they offer toll-free phone support as well as free email support at no cost to you. It’s our way of ensuring top-notch customer service.

Multilingual Service & Support – Ovation Law does not list Lexington Law as providing this feature
– Lexington Law (

Think Twice Before Using Ovation Law for Credit Repair

As the creators of the credit repair comparison chart, you would expect that Ovation Law would provide information that best serves their purpose. With a little bit of effort, every credit repair company included in the matrix could create a new comparison chart showing features that would do the same thing. For example DSI Solutions could create a chart showing that they will waive the setup fee and Legacy Legal could show that they offer a 25% discount on a couples retainer fee.

With Ovation Law, however, they cross the line by grossly misrepresenting the competition. They do not give credit where credit is due and as a result make you wonder why they feel the need to do so. Anyone shopping for credit report repair should seriously consider the integrity of the company that will be acting in their name when trying to clean up their credit history and this sort of messaging by Ovation Law raises some serious questions.

Dallas Family Law Attorney

Aspects of Family Law practiced by a Dallas Law Firm

Matters of the dissolution of marriage and all aspects of conservatorship and child support are aspects of Family law that requires a lot of expertise.

There are, however, many other parts of family law where expertise is require. Areas such the grandparent’s rights in divorce, the relocation of the children, Alimony, Premarital agreements and the validity of post marital agreements are some of these.

Pre- and Post marital Agreements.
In a Prenuptial agreement the parties intending to get married lay out the rights and duties of each spouse in the contract of marriage. To be enforceable they have to be signed prior to the actual nuptials taking place. There is no set format for a prenuptial agreement and the terms may vary dramatically depending on the circumstances of the parties at the time. Because of the long term possible effects of hastily signing such an agreement both parties are strongly advised to get legal representation to clearly spell out the significance of the terms. Experts in representing their clients in the drawing up of prenuptial agreements should be appointed to ensure that any pre-nuptial agreement is just and fair.

Post nuptial agreements tend to be more difficult to enforce in the courts. Nevertheless, if the marriage is in trouble or going through attempts to reconcile a post marital agreement may be entered into to outline what will happen in the event of a divorce. Experts at handling such matters should be appointed..

Spousal Maintenance (Alimony).
This is uncommon in Texas and only possible in a very limited set of circumstance where a marriage of over 10 years duration ends in divorce and the other party was guilty of a judgment of domestic violence within 2 years of the divorce. In these circumstances Spousal maintenance is possible and nn experienced attorney with lots of experience in Family Law matters should be found to advise their clients and represent them in hearings.

The dissolution of a homosexual relationship.
Single sex marriages are not recognized by the State of Texas. Nevertheless it has now become possible for partners to contract with each other. In the drawing up of the contract of cohabitation and the winding up thereof it is advisable to have family law attorneys with experience and expertise in these matters.

Child Relocation.
If the conservator needs to relocate away from a place where the non custodial parent can no longer easily exercise their visitation and parental rights a whole lot of issues come into consideration. Legal representation is vital in either case and an experienced and competent family law firm should be appointed. In any event it is the requirement of the moving parent to return to court to apply for a relocation amendment. The judge may or may not grant such a request or may do so adding costs to be borne by the relocating parent because of the additional expense of maintaining a parental relationship with the child.

Dallas Family Law Attorneys with skill and expertise in these fields may be appointed to ensure that the rights of each individual are cared for.

Benefits Of Using Customer Relationship Management Software

Customer relationship management software can deliver significant values to an organization. But, to extract maximum benefit out of this software, a company must know how to implement it.

The benefits of this software are multi-faceted and ranges from optimization of customer service response times to reduce operational cost. Employees can manage their own plans online and business owners can handle project schedules and organize employees remotely. The people who are travelling can get flight times and transportation updates automatically with the help of this software. The financial transactions are instant and faultless with the installation of this software. The goal of customer relationship software is to establish good relationships with customers on an individual basis, and then use that data to treat different customers differently. This results in a good mutual relationship between a company and its customers. The benefits of CRM software is manifolds – both quantitative and qualitative. Any business that endures from information overload, whether it is keeping a follow-up of clients, transactions, or providing efficient customer service, will benefit from implementing this system. This system works to manage all features of the company-customer relationship into one easily accessible arrangement.

Businesses, whether small or big, that suffer from large amounts customer paperwork due to things like credit cards and credit accounts can use customer relationship management software to keep a follow-up of transactions. Medium size businesses can integrate them with their accounting records, automate quarterly customer reports and eliminate third party services. This software can significantly cut the amount of outsourcing any business has to do for most aspects of customer relationship management and can greatly reduce overhead costs.

A customer relationship management system has also helped to increase consistency of company, market, and client information. It helps investment companies to significantly increase investor activity by providing up-to-date and authentic investment information to simplify financial transactions. Consumers are more convinced and comfortable making purchases online because they are able to read and access product reviews. A customer relationship management system helps doing business online much faster and easier. Organizations have found CRM system to be very beneficial for their success, growth, development, and return on investment.

For more information on customer relationship management software, customer relationship management and crm software, please visit

Customer Database – For Expansion of your Business

You have to properly manage your customer database for its successful handling. It plays an important role in managing your records and keeping track of your customers. For any business, having a database for its customers is an inevitable requirement as it can save a lot of time and ultimately increases the production of your company. You need not be a large business organization to enjoy the power of databases. It also acts as a direct marketing tool as keeping track of your customers will help you to know their interests better. Database service can also be customized according to the specific needs of a business. It is also required that you have an experienced staff to handle the database and if necessary, create new ones. Maintaining database for customers is more important for businesses having services that are customer centralized.

The task of a database is to keep in record every possible detail of a customer, right from birthdays to telephone numbers. If you have such information, you can make a good link with your customers which indirectly help in the expansion of your business. Sending simple anniversary or birthday messages will make your customers feel valued and important. Such marketing strategies help in customer retention which has become very important in today’s competitive business world. A user database can make your search for useful information convenient and easy. They are helpful if you want to search the database of your registered user. They are stored in numerous types of systems and they include user database structure, look up user, scanning all users etc. They help you in distinguishing different type of customers and you can keep on contacting them by sending e-mails. If you have your customers email address or telephone numbers, you can use them for informing your customers about discounts and offerings on special occasions. If you know about the interests about a particular group of customers, you can use the information to promote certain products.

Database programs can help you in handling different things in different manner. You can store information about your clients as well as employees.

For A Safe & Legal Property Deal, Hire A Property Law Advisor

Any property deal, especially Selling or Buying Property, involves certain legal formalities, which are difficult to understand for an average person. In this case, contacting Property Law Advisor is the best thing to do if one wants to get a profitable deal. A Property Law Advisor will apprise the buyer/seller of all the legal steps involved in a property deal. With the assistance of an expert Property Law Advisor, an individual can have a smooth & hassle free property deal. More important than a smooth process, a Property Law Advisor ensures that the client has a safe & legal Property Deal.

Role Of Property Law Advisor:

The Property Law Advisor reviews the property papers which are of utmost importance. He can easily spot the anomalies in the property papers & in case one is availing the advisors services to draw up the property documents, it is sure to be up to mark & fool proof. Some of the important documents include purchase contract, agreement, court papers and loan documents.

Property Law Advisor is well versed with the Property matters hence, the meaning of certain legal terms, the processes involved and their importance can be understood only with the help of a Property Law Advisor.

Property Law Advisor knows the ins and outs of legal aspects of dealing in property; whether one is Selling Property, Buying Property, Leasing/Renting Property. With the help of a Law Advisor one can easily get to know about the latest property laws & any new regulations which have been introduced.

The role of Property Law Advisor is not confined in buying or selling a property but, these services are often required while putting property on lease. Property Law Advisor guides the client about the various legal procedures being followed.

He monitors the implementation of all legal procedures which is extremely important. The Property Law Advisor assures the accurate drawings of all legal formalities without any delay.

Property Law Advisor is responsible for timely payment of all time legal dues. Moreover takes care that the legal permission for selling or buying the property has been authorized or not.

He makes sure that the clients are dealing with reliable contractors or property dealers. He is also responsible for speeding or tracking up the legal procedures.

Hence, one should seek the legal assistance of the Property Law Advisor to complete the property transactions safely and legally. Keshav Properties And Associates is a distinguished name in offering Real Estate Property solution to the clients. The company renders quality services such as buying, selling and leasing of residential, commercial, industrial and agricultural property. The company has marked excellent achievement in providing reliable Real Estate Consultancy, Construction Services, and Vastu Consultancy, Builder & Developer and Property Legal Advisor in Kurukshetra, Haryana. The company is known for providing legal assistance for kinds of properties. To know more about the company and its reliable services log in:

Career In Digital Communications

Students now a days have the technology and have executed these technologies in their daily life. They want to experience the world with multimedia and communicate effectively with it. Communication, with gaining importance, has turned into an integral part of curriculum in most of the colleges of India. Students are showing a lot of interest in this subject and are taking this subject up at different level.

Digital communications is a field, which has overpowered all the communication and the media fields. Digital communication, as the word itself explains, takes the use of digital methodologies to communicate digitally or technically. Students take this course to update themselves about the technicalities of the field of communication, media, designing, etc. A student of Digital Media learns about the whole communication process from planning the message to achieving the objectives to testing for usability with the use of technology.

Digital communication enables students an ability to create persuasive communications in various forms of media, be it animated multimedia, websites, audio, video or text. The advantage this field has is that it is the foundation skill for most of the careers today where majority of the people are involved in some or the other form of conceptualization, production, delivery and reception of information in the form of communication, no matter what their jobs are.

There are various fields like media, telecommunications, computers or designing, which can be opted by the students after doing course in digital communications. Various colleges in India that provide courses in digital communication are;

-Toonz Animation Academy, Ahemdabad
-Frameboxx Animation and Visual Effects, Bangalore
-Arena Animation Academy, New Delhi
-Institute of Advanced Network Technology, Pune, Ahmadabad, Surat, Mumbai
-Maya Academy of Advanced Cinematics, Ahmadabad
-Global School of Animation and Games, Delhi
-Oriental Institute of Science and Technology, Bhopal
-Vision India Institute of Technology, Bangalore
-Institute of Engineering and Technology, Alwar
-Image Institute of Digital Technology, Bangalore

The field of Digital communication is gaining immense popularity among youngsters these days, as it offers an opportunity to explore new and implement their view points through their work. The course in digital communications is also called, Multimedia and Digital Communications course.

Having started its learning in elementary school and extending it to higher education, students can learn a variety of digital communication skills all through the duration of their course, whether they present ideas in a virtual classroom, create e-portfolios of their coursework or build multimedia presentations to demonstrate their knowledge of academic subjects. A career in Digital communications offers a lot of advantages like top-notch salary, bonuses, commissions and other such benefits for the deserving candidates.

The scope of digital communication is vast. A student can opt for the career in which he/she has interest in like film and video editing, web designing, media production, or broadcast engineering. Thus, one can say that the career opportunities for a student with degree in multimedia and Digital communication are highly exciting and challenging at the same time, making it possible for the students to have learning and an influential experience through out their career journey.

Accidend And Injury Law In Canada

Accident and injury law is beneficial if one has experienced a car accident, slip and fall or any other personal injury by an accident. Whether it be an injury caused while working for employer or while driving your car, the law contains every aspect. Some key features include:

Government Employees Compensation Act

This act implements and protects any employee who is inflicted with personal injuries while working for his employer. In such events the employee is entitled to the following forms of compensation:

Compensation to the employee himself

Compensation to the dependants of the employee whose death results from an accident or industrial disease

Car Accidents Law

A law has been framed in regard of the person who gets injured in an accident or suffers some monetary crisis due to the mishap. Issue of compensation for a car accident usually involves not just persons involved in accident but the insurance company as well. Types of compensation offered are split into two categories one is accident benefit claims and other is law suits.

Automobile Accident Benefits Claims

Major benefit of this claim is the compensation will be offered to any injured part in a car accident regardless of his/ her role in the accident. So it is beneficial for driver, passenger or even a pedestrian.

Standard accident benefits include:

Medical and rehabilitation expenses

Care giver and dependant care

Income replacement benefits

Attendant care

Housekeeping expenses

The amount of money to claim depends on the seriousness of the accident and damage caused and is governed by Statutory Accident Benefits Schedule (or SABS).


If a person not responsible for the accident is injured that he/ she can sue the responsible party and ask for compensation. This contributes to a lawsuit, which is also known as Tort Action. The party has two years from the date of accident to commence a law suit that is commences only when a statement of claim has been issued.

Two primary and most commonly claimed heads of damages in a lawsuit are:

Pain and suffering – It refers to both physical and psychological injuries caused due to car accident. An amount of $ 30,000.00 (deductible) can be claimed by the sufferer.

Loss of income It entitles the injured parties to get 80% of their net after- tax income loss up till the date of trial and 100% of any gross future loss of income that follows the trial.

How Long Does it Take to Get a Settlement?

Law seekers need to have much patience if they want to get right justice for themselves. Primary reason why the settlements take long is due to collection of proper prognosis reports from physician with regard to the time taken in recovering from injuries the person suffered. This whole process usually takes approximately 3 years before a settlement is reached. Your Customers

You have opened a new restaurant, and things are working out great. You are thinking that the world is good, and customers kept pouring in, customers that are more than happy to unload their extra money on the foods you serve. Then all of a sudden you receive a phone call from an irritated customer telling you what a lousy restaurant you operate. Your first reaction is to be become defensive and support your business’ name. Then all of sudden, you are deep in arguments, and the two of you are cursing each other. Soon, that belligerent customer will tell more people who will tell more people who will tell their friends that you operate a lousy restaurant. And you lose money and customers. Over what? Over one situation that if handled carefully and skillfully could have been prevented from blowing out of proportion.

Although this can happen to any business, such incidents can be prevented from becoming a big deal. Managing customer complaints do not have to be that messy. Instead, it should be met as a challenge to turn an otherwise negative situation into something positive that can further promote your business. How? Through an excellent customer service and the knowledge of B.L.A.S.T. This skill should be passed to the employees so that they can handle customer complaints properly. B.L.A.S.T. is the contraction of Believe, Listen, Apologize, Satisfy, and Thank. It does not sound too hard to do, but it can mean the whole world to any business.


It is imperative that you appreciate that customers believe that your business has aggrieved them. They might lie about it as it is a possibility, but it does not mean that you have to question them immediately. This is the keystone of managing customer complaints.


Although it is every man’s instinct to defend themselves when cornered or confronted, but in businesses, this instinct should not rule you. Instead, stop and listen to the complaint given by the customer. Do not fight back. Draw in a deep breath, relax and listen. Although the customer might be belligerent and demanding, it is important that you stay level headed and calm. When he is done voicing out his complaints, repeat to him gently and in an accommodating voice what the problem was. You will convey to the complaining customer that you understood the problem and listened to them.


Say you are sorry even if you know you did not do anything wrong because from your customers’ point of view, they have a justifiable complaint, and they are expecting you to apologize. Know that a simple and genuine apology can dispel any anger and frustration the customer might be experiencing. But if food poisoning is an issue, it is wiser to refer to the company’s course of action when such an event occurs. Never apologize as it will mean that you are accepting guilt over the incident.


It is also important that you satisfy your customer and try to make things right. Make the right decision, but give them the chance to feel important and that they are in control of the situation. Too often you will notice that they will ask that the problem be resolved on their next trip to your business.


Always thank your customer; for calling, for complaining, for pointing out something that your business need to improve on, and for giving you the opportunity to improve your business more. Invite them back to your establishment. You can give them an unexpected gesture like an extra dish to show them that you care.

Remember, a negative attitude towards a negative situation begets a negative response. Instead, learn the trick of turning any negative situation into your advantage.

Banckle Chat Helps You Improving the Customer Communication

Live communication is an important factor in terms of customer satisfaction. Whether its face-to-face, on a phone or live chat support, it helps in resolving the customers’ queries efficiently. We all have seen massive growth in terms of online shopping websites along with the number of people going for this format of shopping. With a rapid increase of commercial websites, the need of live chat application is increasing as well. Live chat application helps websites to gain the customers’ trust as well as increases its reliability. In my earlier articles, I have suggested and advised to choose a web-based live chat application. Web-based applications are always easy-to-use and can be accessed from anywhere you want. As far as live customer communication is concerned, I would recommend a live chat application named Banckle Chat. This particular application is designed keeping all communication protocols in mind and is already being used by the huge number of organizations as well as individuals around the world.

Banckle Chat can improve your communication with customers in many ways. Banckle Chat’s extra-ordinary features make this specific job very easy for you. For example, real-time translation of chat messages enables you to communicate with your online customers in world’s top thirty languages. Banckle chat’s intelligent APIs convert the customers’ chat messages into the language you want. Similarly, Banckle Chat’s customization options allow you to change the overall appearance of the application as well as the live chat widget. Customizable live chat widget plays an important role in improving your communication level with your website visitors. Highly customizable live chat widget allows you to change the default settings that include widget’s color, text, height, width, language etc. Through Banckle Chat, you can also have multiple chat sessions with your customers at a time. This activity saves operators’ as well as customers’ time and increases the company efficiency.

Banckle Chat’s canned messages feature also adds a flavor in customer communication. Through this specific feature, operators can save the most frequently ask questions with answers in the application’s library. This activity also saves operators’ time as they don’t have to type the answers of those questions and can import them with a couple of clicks. All these above mentioned features of Banckle Chat help in taking your communication experience at different level. There are lot more features that make this application stand out among other vendors in market such as receive and reply offline messages, efficient proactive chat invitation and custom audio notifications etc.

Fore More Details :

This article was written by Abbas Javed who is a social media writer at Banckle (

Business Cards A Powerful Marketing And Communication Tool

As understood by most of the people, the purpose of having a business card is not merely to convey and share the information printed on the card. It has several other purposes. Business cards have a dozen of stories to recite to different people. Today, as communication has become an innate part of the entire marketing procedure, having a business card works better to share some of the important contact information with the person meeting you.

Having so much importance of business cards in marketing world, it becomes necessary to make the card an impressive one. Discussing about some suggestions can help you appropriately to apply it in making the individual or organisational business card worth memorable. The first important thing you need is to understand the objective of your business card. Objective of the card has to meet the professional standard. Try to make all the subject matter clearer. Make it worth readable so that the card catches instant attention of readers.

The traditional way of designing business cards say that card has to follow the principle of black ink, white card, four line text and one side of printing. But, to let the card attain a lasting impression, it is important to break such rules. Both side printing on your card doubles up the card’s expression. It gives you further space to utilise it in putting more of information. Check whether the important communication content like mailing address, email address and contact numbers have been written in bold or in some way that it holds reader’s attention.

Moreover, putting a logo, which is symbolic representation of your company helps further to enhance your corporate image. Designing is other important tool which plays a vital role in making the business cards impressive. Plan better about the background colour of the card and text colour. Besides taking care of all such issues, keep in mind that your business card has to meet the professional standard.

Case Studies And Business Communication

We were frustrated, my colleagues and I, as we wrestled with a new business idea. We thought it was a great idea but we couldn’t effectively describe, in business communication terms, what it would mean to users.

And, out of our discussions came the idea of writing a case study. If you’re not familiar with them, case studies are a staple of business communication. More specifically, they’re histories of specific business initiatives.

They’re like articles, but they put the reader into the shoes of a person making a difficult decision. Other professions also use case studies; you’ve probably heard of medical case studies, for example. Medical students get a set of facts about a patient, and perhaps some background or context, and then must diagnose the patient’s condition or disease.

Business case studies have proven popular at some university business schools (popular with the profs, at least). In some senses, the case study is the next best thing to being involved in a real case. And, an effective business communication tool, as I’ll explain here.

So, why would this be of interest to you? Well, if you have to persuade others to adopt your point of view, or buy your products, or vote for you, then you might find a case study useful.

In fact, you may be doing something like that already. Whenever you tell a story that’s designed to make a certain business communication point, you’re using a form of case study.

During my brief foray into life insurance sales, for example, I learned that emotion sells policies, and not logic. That’s why people in the business have a raft of stories about people who did or did not have protection when they died.

The point being made is that you should life insurance, and that you should have the right kind and the right amount. Now, if you sold life insurance, you would quickly find that no one listens when you explain the logic, but they will listen — and act — if you have your case studies (your anecdotes).

So, having gone through all that, is a case study just a fancy name for an anecdote or story? Yes, to a certain extent it is any tale used in business communication.

But, when you think of a case study, think of it as a more elaborate and more logically constructed story. Typically, a case study describes an organization or manager facing a choice or dilemma of some kind, and the reader gets a number of facts about the options. After that, you, the reader, are challenged to make the decision. Some real-life case studies include a follow-up report, so readers know which real-life decision was made, and how it worked out.

Getting back to the business idea with which we started, my colleagues and I did not proceed, and the case study exposition became a moot point. But, had we gone ahead, the case study likely would have been the cornerstone of our business communication efforts.

Finally, if you’d like to read some case studies, simply go to your favorite search engine and type in this phrase (with or without the quotation marks): “case study examples” or “case studies” .

In summary, case studies are a special type of business communication; they help us understand real-life decisions, and are a useful resource for persuasion and education. Add one or more to your business communication toolbox.

Finding The Ideal Online Law Degree Programs

With the growing quantity of criminal offenses which are committed every day, a lot of attorneys are generally required.

Nevertheless these days it isn’t really only in relation to getting a attorney who is going to fully handle your case in the trial case. They need to always be superb in addition to capable of win courtroom cases with regard to their customers.

When you’re serious in becoming a legal professional, the first thought is usually to learn how to get a law college or university that will actually make sure you get the correct law knowledge.

Online law degree programs could possibly be well suited for people that are typically currently being employed full time as well as can’t sign up by themselves straight into a fulltime legal higher education.

Nonetheless before you choose an organization, it is without question prudent to do a few study. It ought to be one which will definitely match almost all their demands. But yet for what reason would a person want to do online law degree programs?

There can be diverse explanations. One reason may just be they’re active working fulltime plus won’t be able to afford the time to attend a full time law institution.

Others explanations may very well be that many people feel that it is simpler plus way more adaptable since the majority of online law degree programs could certainly let you a longer time period to finish your own education.

For some individuals, they wish to select a selected law course yet they don’t want to leave their country to successfully pursue their particular education or perhaps they could quite possibly be unable to pay for it.

No matter the legitimate reason, you can be assured that online law degree programs can be obtained extensively and it is undoubtedly at your decision to decide what you long for. Several of the colleges that supply internet law courses are Concord online law degree programs.

They have 2 varieties through which you may receive your law degree. You have the Juris Doctor along with the Executive Juris Doctor. Both of them take place as part-time lessons and also take four years along with 3 years respectively .

Furthermore this is quite possibly the most popular institutions due to the top quality education and top standards recognised by the legal community.

The one thing these online law schools offer you is undoubtedly that once you’ve graduated, you actually immediately become a training attorney.

With online law degree programs, it can also be easier to study plus acquire a bachelor degree in law anytime in addition to anyplace you wish.

Build Good Customer Relations With Auto Detailing Postcards

Its the holidays. Its time you make your customers feel that you value them more than you value their dollars. Postcard marketing is a great way of sending holiday greetings to your clientele. They are cheap and can be printed in volumes so you can reach a wider audience. Since the prints can be of any design, you can seamlessly combine product marketing or business branding with your holiday greetings. The following tips will give you ideas on how to execute your marketing strategy using postcards:

Postcard Marketing Tips for Auto Detailing Business

1. Combine greetings with marketing. Get a photo of an auto detailer wearing Santa cap while working. Use this picture as the main theme of your prints. Then, think of the headline and the greeting text that you will include in the copy. It could be a simple greeting saying Merry Christmas or Happy Holidays combined with your business tagline. This will also keep you on top of their minds whenever the need for auto detailing arises. The subtle message of your photo will be a reminder to your reader that you are the auto detailing expert.

2. Give your customers reasons to keep your postcards. Design your copy with compelling graphics and images as well as persuasive text. Make your postcard greetings as memorable as possible that your clients would want to keep them. Better yet, put calendars at the back of your postcards. Mark the dates when they should visit a car detailing service for their vehicles. Its also good to remind them when to bring their cars over for regular maintenance.

3. Give them discounts. Now, thats what most customers would love, right? Receiving holiday offers. Design your postcards with tear-off part that your clients could present to your shop for certain discounts. You can also give car cleaning kit instead of discounts.

Warming your customers to your auto detailing business is a good marketing strategy. Make them feel that you are not just there to take care of their auto detailing needs but also a friend. This is how you build rapport with your clients. Give them excellent service and go the extra mile to make them feel good and youve got yourself a loyal clientele.

Awesome Customer Service And Great Packages From Directv

If you are not already familiar with the great service and incredible features offered from DirecTV, one of the leading satellite television providers, now is a better time than any to take a look. DirecTV offers incredible deals and great value on a large assortment of programming packages ranging from 50 channels to up and above 200 channels. These great programming, or channel, packages also include your local channels as well as a large assortment of cable familiar channels and satellite only channels. These packages are actually geared to specific entertainment styles as well as the financial availability of the viewer. DirecTV also has the option of getting such popular movie channels as Starz and HBO as well as the ever popular Sports Pack. If you are a sports fan, you will absolutely love the Sports Pack.

DirecTV is known for its incredible customer service and support. In fact DirecTV has been rated 7 years in a row as the actual number one provider of customer satisfaction in the field of a television provider in general, by an organization known as the American Customer Satisfaction index.

Usually, when a company is given a rating like that for so many years in a row there is a darn good reason for it. In this case, with DirecTV, there sure is. DirecTV is known for giving quality service and quality hardware and installation in the first place. In other words, it is pretty infrequent that a DirecTV subscriber is going to need to call customer service in the first place. However, nothing is perfect, and DirecTV understands that from time to time things can go wrong. So, DirecTV is proud to boast one of the best customer service hotlines available for television. For instance, when you call most customer service centers, a huge percentage of the time your call ends up being answered by somebody who is either clearly having a bad day (and taking it out on you), has no idea what he or she is doing, knows very little about the product or how to trouble shoot the problem, is just incompetent, or all of the above. These, unfortunately, are attributes of most customer service hotlines that many of us have practically become accustomed to. Now unfortunately, DirecTV can not really do anything to fix other companies poor customer support systems, but at least they have their own totally dialed in.

When calling the DirecTV customer service and support centers phone number, you can be almost certain that every time your call will be answered by a friendly, knowledgeable, personable, professional, and competent customer service associate. Also, with DirecTVs customer service, you can be sure that if you ever do have a problem, all you have to do is just make a simple phone call, any time day or night, and you will be well on your way to finding a solution. Plus, when you get off the phone with one of DirecTVs customer service representatives you might actually find yourself in a good mood from talking to a friendly person as opposed to finding yourself irritated after talking to an irritating person!

Boost Your Child’s Communication Skills

Kids come home from school and plop down in front of the television, play video games, or surf the Internet. What happened to reading a book, coloring or writing in a diary? As these hobbies fall by the wayside and more passive forms of entertainment take over, children’s written, verbal and social skills can take a tumble, too.

“Laying the groundwork for good communication skills is essential,” said Dr. David Brinkman-Sull, clinical child psychologist at Laurelwood Counseling Centers. “Making it fun for kids to share their thoughts and feelings helps them learn one of the keys to developing healthy relationships in their lives.”

American Greetings and Nickelodeon have teamed up to help kids develop communications skills while entertaining them at the same time. Their new product line, Nickspressions, uses the interactivity, games and Nickelodeon characters they love. Products like Chatterboxes, Smell-a-Grams and Mini Note Totes were created with Nickelodeon’s trademark elements of surprise, irreverent wit and whimsy in mind.

“Nickspressions was born as a relative to those little classroom valentines kids love so much,” said Jeffrey Conrad, American Greetings creative director and mastermind behind the program. “We wanted to give kids that excitement all year-round.”

Other Nickspressions products include:

* Fashion Statements: These funky interchangeable “slap bracelets” hold a jewel charm with tiny notepads inside, featuring instant messaging lingo.

* Secret Message Decoder: Complete with two decoders, mini pens, code card storage and card reader, this clever kit enables kids to give their friends notes only they can read. Decoders can be clipped to backpacks for on-the-go fun.

Do We Need Family Law Lawyers

Life never ceases to amaze us and that is especially true when we have a family. As much as we would like to think that all things will go smooth, it is impossible not to deal with so problems at some point. That is why we need family solicitors. They can assist in various aspects related to family law such as divorce, parenting problems, pre-nuptial agreements, financial settlements, mediation, wills and probate.

To be more specific, family solicitors can settle disputes that would otherwise escalate to unproductive conflicts for both sides. Whether you want to set things straight about child custody or claim some cash back after a divorce, they will be there to show you the path that is easiest to follow. Therefore, it is important to stop postponing the settlement of various family issues. Get in contact with a family solicitor as soon as possible and solve all your problems.

Particular care is required when the members of a family have to make some sensitive decisions about their children. If you are going through a divorce, you have to settle things in such a way so that children will not be affected by harmful separations or fights over custody. The sooner you consult yourself with a firm of family solicitors, the better.

But it is not just custody battles that can tear families apart. Sometimes financial disputes can lead to unparalleled feuds. Many a kin have spent years arguing about wills and pensions. But an experienced family solicitor can put an end to all the fight. He will examine carefully all the evidence presented and determine who is legally entitled to get the covetable sum of money. The solution will comply with all the aspects of law and will be reached in the shortest period possible.

Most people try to understand family law on their own, thinking that they will need no assistance from a lawyer. But legal procedures are very tangled, especially if one takes into consideration the jargon of the legislation. In addition, family laws must be applied in a certain way or else they are not effective. Family solicitors are able to unravel the cases that seem difficult and complex. They will keep you in the loop with every step you need to take and help you reach a resolution that is satisfactory for all family members.

In brief, irrespective of the kind of family law you require assistance for, a specialized team of solicitors will be there to offer professional guidance. So, do not let time aggravate your family affairs. Find a reliable family law company and get their valuable assistance for your peace of mind and for the own good of your family members.

Close the Gap Diversity on Law School Campuses

Racial and ethnic minorities make up 34 percent of the U.S. population, according to, but a 2009 study by shows that they make up less than 15 percent of the countrys practicing attorneys. As this gap continues to widen, Law school diversity becomes more important than ever.

The racial and ethnic disparity is clearly seen in the distribution of college degrees. In 2007-08, 1,563,069 bachelors degrees were awarded. Of those earned degrees, only 340,394 were awarded to minorities, according to National Center for Education Statistics (NCES). The ABA states that, “It is this disproportion that results in homogenous law school classrooms, and eventually law firms and practices.

Law school diversity is so highly important because of the way in which it enriches and deepens the learning experience. It strengthens the community, bringing together diverse perspectives and experiences to cultivate invaluable lessons that are vital for successful law application. Out of the halls of law schools around the country, diverse organizations and industries will arise. In part, it will be a product of diversity among their peers that the students will generate new ideas and forward thinking that will allow those organizations and firms to be successful.

As this hot button issue continues to gain momentum, it is hard to not notice the ethnic and racial inconsistencies that plague our institutes of higher education. Notably, there is a major crisis in the legal profession as minorities still have lower application, enrollment and graduation rates in U.S. law schools. In 2008-09, the total JD enrollment was 142,922, with minority enrollment at 31,368, according to the ABA. For that same year, the total number of JD degrees awarded in 2007-2008 was 43,588, and only 9,631 of those were awarded to minorities, their statistics show.

In the past decade, minority law school enrollment has hovered around 19-21% of all law school students, according to the ABA. Hopefully, we can see that number increase to not only boost law school diversity, but enhance and strengthen the lives and education of our future law practitioners.

An Overview On Family Law Attorneys

Family law refers to the branch of the law that deals with various issues concerning family and domestic relationships, such as marriage, domestic partnership, spousal abuse, civil union, adoption, child abuse, and child abduction. It also covers issues like annulment, divorce, property settlements, child support, and spousal support.

Oftentimes, family law is an emotionally-charged field. People who are dealing with family law cases feel a great deal of stress and pain due to the issues involved, which are often heightened by sensitive emotions between two parties. These legal issues are no doubt very important cases and require professionals who are knowledgeable in family law.

The role of a family lawyer is important. They help you become aware of your rights and they give you insights about the laws governing your case. This is why choosing a good lawyer is important.

Its important to find a family law attorney who has had extensive experience and a good track record. It would be better to hire a family law Jacksonville, FL attorney who has handled a case like yours. An experienced family law attorney aims to have a proper and amiable agreement rather than escalate issues between both parties.

Technicalities surrounding family law can seem confusing and vague to many. Family law attorneys are able to tell you legal jargon in words that are easy to understand, thus making you aware of your rights. Family law Jacksonville, FL lawyers explain complex information in easier terms, helping you understand what is happening, and clearly communicating the results you want. The best Jacksonville family law professionals are open to your needs, will look out for your best interest and keep you aware about the issues surrounding your case, thus helping you make an informed decision.

Family law professionals also know when would be the best time to settle and when would be the best time to go to trial, all for the protection of your interest. Ideally, family lawyers help solve the problem rather than focus on the money they will get. Family law Jacksonville, FL professionals will make you become aware of your options, become aware of your rights, and preserve your assets.